Specialist II, Faculty Support Jordan Campus

Applicants must be authorized to work in the United States. All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date. Job SummaryJob SummaryThe Campus Experience Specialist supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. As a frontline, student- and faculty-facing member of the Campus Experience team, the Specialist provides high-quality customer service, assists with campus wayfinding and resource navigation, and helps maintain welcoming and inclusive campus spaces.Working under the direction of the Assistant Director/Coordinator of Campus Experience, the Specialist ensures consistent service delivery, supports campus life and operations, and contributes to a cohesive and coordinated One College Experience . This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus.This position is part-time and requires consistent on-site presence during scheduled hours.Essential ResponsibilitiesEssential Duties & Responsibilities & Knowledge Skills & AbilitiesStudent Success Navigation Hub SupportProvide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college wayfinding.Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.Support OneCard operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.Monitor and document service usage and common questions; share observations with the Coordinator/Assistant Director to support continuous improvement.Support lost-and-found procedures in line with campus protocols.Faculty Support CenterProvide friendly, timely frontline assistance to faculty using the Faculty Support Center.Support instructional readiness by assisting faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes.Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed).Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment.Monitor service usage and common faculty support needs; share trends or concerns with the Coordinator/Assistant Director.Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming.Support final exam logistics as assigned.Campus Experience OperationsPromote a sense of belonging to foster inclusive, cohesive, and consistent campus experience. Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC’s standards for inclusivity and belonging.Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.Submit and track facilities, custodial, and IT work orders under the direction of the Coordinator/Assistant Director. Assist with classroom access, opening/closing routines, and campus safety procedures as assigned.Provide accurate general information about campus resources, services, events, and wayfinding.Collaboration & CommunicationCommunicate proactively with the Assistant Director/Coordinator of Campus Experience, sharing updates, service trends, concerns, and recommendations.Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experience .Participate in team meetings, required trainings, and professional development.Build strong working relationships with colleagues across the Navigation Hub, Faculty Support Center, academic departments, Student Affairs, Public Safety, Facilities, and other campus partners.Other Duties as AssignedSupport additional campus operations and institutional priorities as requested by the Coordinator or Assistant Director of Campus Experience.Knowledge ofStudent support services including Admissions, Registration, and student record informationBasic financial aid, veterans’ services, and academic advisingCustomer service principles and best practicesFERPA and confidentiality standardsMySuccessBasic computer operations, printing systems, and office softwareGeneral campus operations, safety protocols, and emergency proceduresPrinciples of equitable, inclusive, and student-centered serviceSkillsStrong communication skills across diverse populationsExcellent customer service, problem-solving, and interpersonal skillsAbility to navigate computerized student information systems (Banner preferred)Proficiency with Microsoft Office Suite and standard office equipmentAttention to detail and accuracyAbility to learn new systems and processes quicklyProfessional phone, email, and in-person communication skillsAbility toTriage basic student issues to provide timely resolution or referral Provide high-quality, inclusive service to students, faculty, staff, and visitorsWork independently and as part of a team in a fast-paced environmentPrioritize tasks and manage multiple responsibilitiesFollow established procedures and apply sound judgmentMaintain confidentiality and adhere to college policiesSupport students and faculty from diverse cultural, socioeconomic, and ability backgroundsCommunicate clearly and respectfully with all members of the campus communityMinimum QualificationsHigh school diploma or GEDBasic computer literacy and ability to operate standard office equipmentAbility to communicate effectively with a broad range of peoplePreferred QualificationsOne (1) year post–high school educationOne (1) year full-time (or equivalent) customer service or office experienceExperience working in higher education or student support servicesExperience with Banner, Transact, Etrieve, or MySLCCBilingual or multilingual (Spanish preferred)SLCC InformationSalt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.This position is subject to a successful completion of a criminal background check.