Operations Assistant

The Operations Assistant plays a vital role on the Business Operations team in supporting both customer communication and internal coordination. This position will assist with responding to customer inquiries, routing requests to the appropriate teams, creating reports, scheduling, and processing orders. The ideal candidate is organized, detail-oriented, and comfortable communicating with customers by phone and email. This role requires someone who enjoys helping people, solving problems, and keeping things running smoothly. This is a full-time, in-office position based at MITC’s office in Frederick, Maryland. This is an entry-level position. We encourage candidates from a broad range of backgrounds and experiences. If you’re excited about the role but don’t meet every qualification listed, we still encourage you to apply! Key Responsibilities Serve as the first point of contact for customer phone calls and general inquiries Monitor shared inboxes and ensure timely responses Process orders including creating invoices, updating contracts, and creating shipments Schedule meetings for customers using scheduling software and follow up with customers by phone & email as needed Create internal reports and distribute Assist with office coordination and administrative tasks as part of the Business Operations team. This role is ideal for someone who enjoys interacting with people, staying organized, and helping create a positive office environment. The position works closely with customer support, operations, and other internal teams to ensure excellent service for MITC customers. Skills & Core Competencies Customer Service Friendly, professional communication style Strong listening skills Commitment to providing a positive customer experience Organization & Attention to Detail Strong ability to manage multiple tasks Careful attention to accuracy Ability to track requests and follow through on tasks Communication Excellent written and verbal communication Professional phone etiquette Ability to communicate clearly with both customers and internal teams Problem Solving Ability to identify customer needs and connect them with the right resources Proactive mindset when resolving issues Ability to prioritize tasks and manage time effectively Qualifications Bachelor’s degree Strong communication and interpersonal skills Excellent organizational and time-management abilities Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to multitask and prioritize in an office environment Entry-Level Candidates Welcome This role is a great opportunity for recent graduates or professionals early in their careers who are interested in technology, customer-facing work, and building a long-term career. MITC provides extensive onboarding and hands-on training. If you’re excited about the role but don’t meet every qualification listed, we still encourage you to apply. Logistics & Schedule This position is a full-time, in-office role based out of MITC’s office in Frederick, MD. Work hours are Monday through Friday, 8:00 AM – 4:00 PM. Equipment: Laptop, mobile phone, and all necessary equipment will be provided by MITC. Compensation & Benefits: $40,000-$50,000 salary + benefits package MITC benefits package value $5,000 including $1,000 HSA company contribution, 100% company paid medical premium, and a 401K match. Life and disability insurance 401(K) Retirement savings plan with company match Up to 4 weeks’ vacation 7 paid holidays Flexible work arrangements Opportunities for professional development and continuing education Tuition reimbursement About MITC MITC is staffed by people from a broad range of backgrounds, each of whom is actively involved in helping organizations around the world do things better, more efficiently, and more productively. From help desk and software development to sales, marketing, and operations, MITC has opportunities for bright and energetic individuals to build the careers they want at a successful company. Our core offerings include time & attendance tracking, advanced employee scheduling, payroll integration, HR modules, biometrics, and documentation tools. These solutions are built to be flexible and scalable, whether for small organizations or those managing thousands of employees. At MITC, we don’t just build software, we deliver full implementation, integration, customization, and ongoing support to ensure our customers get real value from the system. We are a collaborative team that believes in continuous improvement, long-term customer success, and using technology to strengthen service delivery in critical social sectors. Equal Opportunities At MITC, we’re excited to work with talented and empathetic people of all identities. MITC does not discriminate based on someone’s identity in any aspect of hiring or employment. We therefore strongly welcome applications from suitably qualified people regardless of their background, including underrepresented groups. Commitment to Diversity, Equity & Inclusion MITC believes in being a fair, inclusive, and equitable workforce where all employees feel valued and have opportunity to fulfill their potential. We know that different voices, ideas, perspectives, experiences, and knowledge working together will enable us to be a better workplace. Ready to apply? https://mitcsoftware.com/mitc-operations-assistant/ Pay: $40,000.00 - $50,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Tuition reimbursement Vision insurance Work Location: In person