Customer Service Representative

Job DescriptionWe are seeking an in-office Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.AvailabilityMorning shifts : 8 AM- 4 PM ESTNight shifts : 3 PM - 11 PM ESTWeekend Flexibility 9 AM- 5 PM EST and/or 1 PM- 9 PM ESTResponsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesQualifications:Previous experience in customer service, sales, or other related fieldsAbility to provide assistance to our customers in a professional and efficient mannerAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsComputer skillsCompany DescriptioneCosmetics is a fast-growing eCommerce company that is specialized in selling beauty products directly to the consumer while offering excellent customer service, and fast shipping.eCosmetics is a fast-growing eCommerce company that is specialized in selling beauty products directly to the consumer while offering excellent customer service, and fast shipping.