Technical Instructor

At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability.Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation.Join D-Fend Solutions and help make the world a safer place.Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.We're looking for a skilled professional to join our team in a dual capacity as a Technical Instructor and Technical Support Engineer.This role demands a blend of advanced technical expertise and excellent personal communication skills.You'll be responsible for creating and delivering impactful technical knowledge to others, while performing troubleshooting and validating our products to meet customer expectations.As a key customer advocate, you'll play an important role in ensuring the quality of our offerings and becoming a trusted technical advisor to our clients.Scope:Develop and deliver product customer coursesAct as post sale technical InstructorTroubleshooting both HW and SW related issuesResponsible for on-site installation of software and hardwareCommunicating progress of activities with Project Manager and customerAdvise customers regarding the product's proper use and address specific user issuesAct as service engineer to address tech cases via phone, web-based tools and emailRequired skills & experience:Mandatory, very good level of English Speak, read, and writeAt least 3 years of experience as a technical instructorInnovative thinker who is positive, proactive, and readily embraces changeComprehensivenessProven working experience as technical instructorProven managing/working experience in technical customer support organizationsAbility to work independently and as part of a teamAbility to be on-call nights and weekendsTesting, validation, and documentation capabilitiesAbility to prioritize workload to ensure successful completion of projectsAbility to travelRequired Knowledge:Understanding of multidisciplinary systems (SW & HW)Networking & TelecommunicationsFamiliarity with Linux CLI OSFamiliarity of RF systemsWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.