Operations and Customer Support Specialist

Description: We’re looking for an Operations and Customer Support Specialist who enjoys keeping things organized, solving problems, and making life easier for both customers and leadership. This role supports the Vice President of Furniture Options and plays a key part in day-to-day operations, reporting, and customer experience. If you’re someone who loves Excel, notices when numbers don’t quite line up, takes pride in great customer service, and can think on your feet, this could be a great fit. What You’ll Do This role blends high-level administrative support with hands-on customer interaction. Your days will include a mix of planning, problem-solving, data work, and helping customers feel taken care of. Administrative & Operational Support Provide direct administrative support to the Vice President, including preparing agendas, reports, spreadsheets, correspondence, and other business documents Track action items, deadlines, and follow-ups to keep priorities moving forward Assist management and the Furniture Options corporate team with projects, research, and special assignments Compile weekly, monthly, and ad hoc reports related to operations, sales activity, and departmental needs Ensure data accuracy and consistency across reports, forms, and systems Use Microsoft Outlook, Excel, Word, and Teams at an advanced level to improve efficiency and organization Customer Service & Sales Support Assist customers by phone, email, or in person, providing a professional and service-oriented experience Prepare order quotes and lease agreements and clearly explain lease terms to customers Enter new customer information and maintain accurate sales data for current customers in Operations & Marketing Programs Coordinate information related to customer orders, documentation, and follow-ups Make “We Care” calls after delivery to ensure customer satisfaction Investigate and help resolve customer questions or concerns, escalating issues when appropriate What Success Looks Like in This Role You anticipate needs instead of waiting to be asked You catch errors before they become problems You’re comfortable working with data and explaining it to others Customers feel heard, respected, and well taken care of Leaders trust you to handle sensitive information with discretion Why You’ll Enjoy Working Here Our company is 100% employee owned and we are a team of owners with a strong entrepreneurial spirit always looking to improve our business. We have a casual, friendly work environment (we wear jeans every day!) This role offers variety, visibility, and the opportunity to make a real impact on both operations and customer satisfaction. What we have to offer: Monday through Friday, 8am - 5pm, no evenings or weekends $18-$20 per hour paid weekly Health, dental, vision, life and disability insurance Paid time off, paid holidays 401k plan with generous company match Employee Stock Ownership Program (ESOP - no cost to you) Requirements: What We’re Looking For High school diploma or equivalent Minimum of three years of experience in an office or administrative assistant role Advanced skills in Microsoft Outlook, Excel, Word, and Teams Key Skills & Traits Strong customer service mindset Excellent Excel skills and comfort working with reports and data Critical thinking and problem-solving abilities Strong attention to detail and follow-through Ability to juggle multiple priorities in a fast-paced environment Professional communication skills, both written and verbal Discretion and sound judgment when handling confidential information