Sales Support

The Sales Support Specialist is a problem solver providing point support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting. What you will do Scale Customer Engagement of Sales Team Maximize Sales resources' selling time by taking on back-office tasks Connect with and coordinate internal resources to streamline contract-to-boarding processes Support issue resolution around billing and general customer service Assist with inquiries regarding billing, pricing, contracts, reporting and research Perform Sales administrative tasks (revenue tracking, etc.) Review and monitor sales leads Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship. Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue. Maintain tools to support the Sales teams Generate Client reporting and Client dashboards Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal Coordinate with Customer Success Managers to support Customer training Guide Sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports Analyze sales performance records, interpret results Review quarterly compensation for accurate payout What experience you need Minimum of 2–5 years of experience in sales support or customer service, with a strong preference for candidates from the mortgage industry or related financial sectors (Risk, Credit, Data). Bachelor's degree or equivalent professional experience Highly "tech-savvy" with the ability to navigate Salesforce and Tableau dashboards; must be proficient in Excel for manipulating, pulling, and presenting data to customers. What could set you apart Masters or advanced degree preferred Tech or software, platform skills Intellectually curious and insights driven Delivers results and plays to win Drives excellent execution Has a sense of urgency, agility, and grit Leads with integrity, and be personally accountable Exceeds customers' expectations every day Works together as one aligned global team (#OneEquifax) Takes initiative to develop yourself and help others grow Values diversity of experience and thought LI-remote LI-TE1 Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $68,000 to $85,000. The application window is anticipated to close on April 6, 2026. This date is a good faith estimate only and may be modified where necessary. J-18808-Ljbffr