Success Engagement Manager- SmartMDU

SmartMDU on the Calix Broadband Platform transforms the managed Wi-Fi experience in multi-dwelling units (MDUs), improving resident experience, boosting property manager efficiency, and helping service providers expand their residential markets. We are looking for a hands-on and experienced Success Engagement Manager to work directly with Managed Service Providers (MSPs) and Communication Service Providers (CSPs) to drive Calix growth in the MDU market. Responsibilities and Duties: Develop enablement content including success roadmaps, enablement guides, knowledge articles, videos, employee and property manager training materials.Gather product feedback for continuous product enhancements and improved user experience and help customers plan to maximize their benefit with new feature releases. Qualifications: * Project management experience preferred. Experience in SaaS, Telecommunications or commercial Wi-Fi industry preferred. Thorough understanding of marketing and launch processes for hardware and software. Ability to learn/understand technical aspects of the network and solutions to deliver Wi-Fi. Strong written communication and public speaking/presentation skills.* Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.* Proactive nature, approaching all situations with an empathetic and patient manner.* Working knowledge of Microsoft Office.* Travel Expectations: Less than 25%. Must have a valid driver's license.8+ years' experience in relevant solution/product management, marketing or success.1-3+ years of direct customer advocacy and engagement experience in customer success, professional services consulting, project management or account management functions.Experience in the MDU market required.Experience with Managed Service Providers required. Experience in both B2B and B2B2C marketing preferred.- Experience developing enablement content and developing and delivering training preferred.PLEASE NOTE: All emails from Calix will come from a '@calix.com' email address. Please verify and confirm any communication from Calix prior to disclosing any personal or financial information. If you receive a communication that you think may not be from Calix, please report it to us at talentandculture@calix.com.The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One — our cloud-first, AI-powered platform — CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.We're at the forefront of a once-in-a-generation change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.To learn more, visit the Calix web site atTo learn more about our international job opportunities, please visit ourIf you are a person with a disability needing assistance with the application process please:* Email us at calix.interview@calix.com; or* Call us at +1 (408) 514-3000.Calix is a Drug Free Workplace.You may access a copy of Calix Candidate Privacy Policy and other Calix Privacy Policies . J-18808-Ljbffr