Senior Network Support Engineer_Remote
This is a Fully Remote JobAbout Our Client: The organization operates within the defense and government contracting sector, specifically supporting the U.S. Army's global communications infrastructure. It addresses the critical challenge of maintaining reliable, secure, and modernized network connectivity for military operations worldwide through the Army Global Unified Network (AGUN) program.
About the Opportunity:
The SENIOR NETWORK SUPPORT ENGINEER role is integral to sustaining the Army's global network operations. This position ensures continuous network availability, performance, and security by providing hands-on support, troubleshooting, and engineering across a distributed and complex environment. The role significantly contributes to mission readiness by maintaining and enhancing critical military communications.
Responsibilities:
Support 24/7/365 Army global network operations, ensuring availability and security.
Troubleshoot and resolve complex network incidents and connectivity issues.
Configure and maintain Cisco SD-WAN and enterprise networking technologies.
Implement approved network configuration changes and security updates.
Manage incident and service request tickets using Jira Service Desk or similar ITSM tools.
Monitor network performance and recommend improvements.
Support network migrations, system integrations, cutovers, and modernization efforts.
Collaborate remotely with dispersed engineering teams during incident response and troubleshooting.
Provide operational updates to the Global Cyber Center and program leadership.
Support environments using VMware, Red Hat Enterprise Linux, and InfoVista.
Participate in a 24/7 on-call rotation including nights, weekends, holidays, and surge support.
Requirements:
Bachelor's degree with 8+ years of relevant experience, or Master's degree with 6+ years; applicable experience may substitute for degree.
Current Active Secret security clearance.
DoD IAT Level II certification (Security+ or equivalent) required before start.
Hands-on experience with Cisco SD-WAN environments.
Knowledge of Software Defined Networking (SDN).Experience with VMware virtualization and Red Hat Enterprise Linux.
Experience using InfoVista network performance tools.
Experience with at least two of Cisco DNA Center/Prime, Juniper Networks, Palo Alto Networks, Dell Networking, Junos Space, or AppGate.
Strong understanding of LAN/WAN, BGP, TCP/UDP, IPSec, VPNs, Layer 2/3 routing, and firewalls.
Familiarity with SFTP, SSH, SCP, SNMP, and NTP.Experience with ITSM ticketing tools for incident and service request management.
Strong troubleshooting, communication, and problem-solving skills.
Ability to work independently and collaborate with remote teams.
Willingness to participate in 24/7 on-call rotation and respond to critical incidents.
Pay Range and Compensation Package:
Pay Range $92,300.00 - $166,850.00 Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.