Assistant Retail Experience Manager

Job Description We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it's needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life. As an Assistant Retail Experience Manager, you will work to support the Retail Experience Manager in the day-to-day and long-term success of retail staff. This position will help build the best customer experience by focusing on what matters most, the team. You will assist with recruiting, onboarding, scheduling, coaching, performance management, training, and education of our Retail Sales Associates, or Outfitters, as we call them. Available to work a flexible schedule, including days, evenings, weekends, and holidaysDemonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales settingPassion for managing, training, motivating employeesCan own and manage administrative tasks, customer interactions and a fast paced environment while staying organizedFosters growth of others through recognition, coaching and development opportunitiesPromotes individual and team performance by setting expectations, delegating and by providing tools and resourcesBuilds and maintains trust from staff and customers by using sound judgementPassionate, positive, self-motivated and detail-orientedCollaborative and customer-centricWilling to go above and beyond when neededCommunicate professionally with customers and teamDeliver the best customer experience by creating a positive staff culture with a focus on performance management and educationSupport all Fleet Feet initiatives, activities and functionsPerks:High energy and fun atmosphereTraining and advancement opportunities within the Fleet Feet brandCommunity involvement and community service activitiesTraining Program and Product DiscountsPassionate team members Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation. Company DescriptionAt Fleet Feet, you will find a welcoming environment where runners, walkers and fitness enthusiasts of all abilities receive unparalleled service and support. Fleet Feet's mission is to help you find the right ''FIT'' in every facet of your active lifestyle.Whether you walk, run, or simply need a good fitting pair of shoes, the educators at Fleet Feet will work with you to evaluate your foot's gait and natural biomechanics to help you select a shoe that offers the best fit and function for you.Fleet Feet is committed to enhancing and growing our local running and walking communities, and offering educational resources and training opportunities to assist you in achieving your fitness goals.Company DescriptionAt Fleet Feet, you will find a welcoming environment where runners, walkers and fitness enthusiasts of all abilities receive unparalleled service and support. Fleet Feet's mission is to help you find the right ''FIT'' in every facet of your active lifestyle.\r\n\r\nWhether you walk, run, or simply need a good fitting pair of shoes, the educators at Fleet Feet will work with you to evaluate your foot's gait and natural biomechanics to help you select a shoe that offers the best fit and function for you.\r\n\r\nFleet Feet is committed to enhancing and growing our local running and walking communities, and offering educational resources and training opportunities to assist you in achieving your fitness goals.