Outbound Call Center Representative

Outbound Call Center RepresentativeEmpower professionals. Advance sustainability. Make a difference. At Everblue, we help people build careers in energy efficiency and sustainability through technology solutions and program support. Our mission is to support professionals, contractors, and organizations nationwide in creating a more sustainable future. Everblue is seeking an Outbound Call Center Representative to help contractors and applicants navigate programs and successfully complete requirements. In this role, you will serve as a trusted guide for applicants, helping them understand requirements, resolve issues, and take ownership of solving our rebate program applicant's problems. This is not a script-reading support role. We're looking for someone who can think critically, solve problems, and take ownership of solving our rebate program applicant's problems.What You'll DoRespond to inquiries via phone, email, live chat, and web with prompt, knowledgeable supportHelp customers understand program options and eligibilityManage complex or sensitive customer or contractor issuesSupport resolution of contractorcustomer disputes while ensuring program complianceProvide clear updates on benefits, timelines, and application progressMaintain accurate CRM records including registrations, sales orders, and support requestsReview and verify documentation for completenessEvaluate applications for program eligibility and alignment with program guidelinesTroubleshoot semi-technical issues related to platforms, credentials, and program systemsConduct outbound calling to applicants and past customers to provide updates and re-engage opportunitiesShare customer insights with internal teams to improve programs and customer experienceIdentify ways to streamline processes and enhance the customer journeyWhat We're Looking ForExperience in customer support and serviceStrong problem-solving skills and experience handling escalationsExperience reviewing documentation or managing application workflowsExcellent communication, empathy, and active listening skillsComfort learning new systems and guiding users through online platformsDetail-oriented with the ability to manage multiple prioritiesFamiliarity with CRM systems and Microsoft Office (Google Drive a plus)Bachelor's degree preferred, though relevant experience will be consideredWhy Join Everblue?Mission-Driven Work Support programs that advance energy efficiency and sustainability nationwide. Growth Opportunities Develop professionally within a growing organization supporting the clean energy workforce. This position has high opportunity for growth. Hybrid Flexibility Hybrid schedule available after initial onboarding in Huntersville, NC. Supportive Culture A collaborative team environment that values initiative, creativity, and humor (rubber chickens included). Ready to make an impact? Apply today and help customers succeed while advancing Everblue's mission. Everblue is an equal opportunity employer. We value the diverse perspectives, experiences, and talents within our team and encourage all qualified candidates to apply.