Scheduling Success Coordinator

Job DescriptionAs a Scheduling Success Coordinator, your primary role is to maximize the effectiveness andefficiency of Agilent’s field organization that impacts cost and revenue for the business. Focusing on strategicplanning to optimize the field service team and meet our customer service commitments. As well as managing thedaily operations within a given geography that continuously meets and exceeds the expectations of our internal andexternal customers by assigning the right service engineering resource, in the right location, at the right time.Objectives:Lead role for the scheduling team within a given geography to manage strategic planning of all onsite events and provide the Leadership team with a point of contact for escalationsEffective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner’s for installation, repair, and maintenance services, for instruments at customer sitesSuccessfully manage communications with the customer and internal stakeholders; influencing key stakeholders to provide optimal results for our customersPrioritization of customer onsite response times, in alignment with customer expectations and Agilent measuresBuild strong relationship with our internal business partners/stakeholders to strengthen our ability to deliver a superior customer experienceSingle owner of the planning board to drive continuously improvements, reducing cost and increasing productivityYour responsibilities:Determine and develop approaches to assignments and processes, contribute to continuous improvement efforts – resources optimization and customer satisfaction are the driving factorsOwn the confirmation of all onsite service orders within an assigned geographyPersonally responsible for meeting customer response times, providing quality service, and making sure all field resources are effectively deployed for customer on-site servicesEnsure the most cost-effective Field Service Engineer is selected for services; rescheduling service where required to meet business objectivesWork collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent. Lead solutions that meet Agilent and customer’s onsite needs, with the foresight to raise scheduling escalations when requiredMaintain accurate record of engineer availability and commitments, utilizing our business enterprise tools Proactively manage resource shortages independently or in collaboration with the appropriate leadersAccountable for customer satisfaction and developing customer relationships that promote retention and loyalty, inclusive of Agilent Customer SurveyUtilize in-depth knowledge of Agilent process and procedures, showing ability to follow them with high attention to detailArrange and plan complex, high impact services with minimal management interventionEnsure all working relationships follow Agilent Technologies Standards of Business ConductQualificationsEnsure all working relationships follow Agilent Technologies Standards of Business ConductQualifications and skill requirements: Academic degree with a technological/ engineering background; alternatively, an equivalent background/experience in a similar role is desired Experience working in customer service and/or project management required Strong planning and organizational skills, and high attention to detail Negotiation and persuasion skills Resourceful and solutions oriented Capable of working flexibly and autonomously where required Business collaboration capabilities Understanding and focus on leading solutions and being resourceful Facilitate team collaboration and approach situations with maturity and diplomacy Ability to thrive in a dynamic and fast paced environment Proactive attitude and an ability to generate ideas and problem solve Effective communication and interpersonal skills, with a focus on being able to provide effective and timelycommunications Driven to achieve a successful experience for the customer, whilst also achieving our internal measuresAdditional DetailsThis job has a full time weekly schedule. Applications for this job will be accepted until at least May 22, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $28.27 - $44.17/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Customer Service