Information Technology Support Engineer

Programmers.io is currently looking for an "Information Technology Support Engineer"Onsite in Boston, MA.Full Time Role with BenefitsPreferred Skills and ExperienceAbility to use time and resources effectively and efficiently to complete regular work and special projects as assigned.Ability to prioritize and execute multiple projects in a high-pressure environment.Knowledge of Microsoft Office products, Windows Operating Systems, Microsoft SharePoint technologies, HP hardware platforms, and related organizational tools.In-depth knowledge of PC hardware, peripherals, and desktop support processes.In-depth knowledge of Windows Operating Systems, VPNs, Active Directory, Exchange, Cisco, Citrix, data migration, imaging, and backup processes.Ability to perform advanced technical installation, upgrades, basic troubleshooting, and reporting for desktops and laptops.Basic understanding of IT communication protocols and other protocols relevant to troubleshooting client host connections.Key ResponsibilitiesCoordinate IT assets, including shipping, receiving, tracking, and inventory-related activities.Provision user access and support access-related requests within an Active Directory environment.Manage equipment distribution, including shipping and receiving of desktops, laptops, peripherals, and related devices.Support training, knowledge creation, documentation, and communication for desktop support processes.Apply strong prioritization and organizational skills to manage multiple support requests and project tasks.Travel on-site as needed to support end users, hardware setup, installations, and troubleshooting activities.Image and install workstations and required software applications according to organizational standards.Preferred Prior Experience2+ years of experience providing IT desktop support.2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment.2+ years of experience provisioning access in an Active Directory environment.Prior experience supporting enterprise users in a healthcare, technology, or managed services environment is preferIf you are interested, please apply or feel free to share your updated resume at anas.khan@programmers.ai