Implementation Manager

Overview In this role you will lead end-to-end Benchling implementations for biotech customers, from startups to large biopharma. You will combine your scientific background, project management, and product expertise to design solutions and drive deployments. You will collaborate with researchers and cross-functional teams to translate workflows into configurations, test plans, and onboarding. You help customers maximize value by applying Benchling Best Practices and guiding post-go-live expansion. This role offers the chance to shape how cutting-edge biotech teams work with AI-enabled platforms. Compensation / Benefitsequity+ health, dental, vision401(k) + employer matchwellnesscommuterhybrid work arrangement (on-site 3 days/week) ResponsibilitiesManage initial rollouts for new Benchling customers and expansion projectsOwn implementation success from kickoff to go-live with strong PM, science, and product knowledgeCreate detailed project plans and coordinate with team members to deliver on time, on budget, high-quality deploymentsAnalyze customers' scientific workflows to align Benchling capabilities with business needsLead requirements and design workshops, perform data modeling and configuration, develop test plans and guide UAT, train and onboard usersAct as trusted advisor to customers, promoting Benchling Best PracticesDocument customer pain points and advocate for product changes internallyDevelop and optimize enterprise training programs including written and video collateralIdentify opportunities for account expansion post go-liveTravel up to 25% as needed Key requirementsDegree in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or related fieldAt least 2 years of lab or research experienceStrong communication skills with ability to connect with scientists, IT leads, and executivesSelf-starter capable of thriving in a startup environmentCurious, creative, and tenacious; eager to collaborate with customers and teammatesAbility to travel up to 25%strong communicationcustomer-facingcollaborationData modelingRequirements gathering and workshopsApplication configuration