Library Associate, Senior

Salary: $22.82 - $27.76 HourlyLocation : Lehigh Acres, FLJob Type: Full-Time RegularJob Number: 07909KGDepartment: Library SystemOpening Date: 04/22/2026Closing Date: 4/30/2026 11:59 PM EasternFLSA: ExemptDescriptionEast County Regional Library - Lehigh Acres, FLLocation: 881 Gunnery Road N, Lehigh Acres, FL 33971Lee County Library System is looking for a dependable, customer-focused person to join our team as a Senior Library Associate, Circulation Supervisor. This role is a great fit for someone who enjoys helping others, stays organized in a busy environment, and is comfortable leading a team. You will support daily circulation operations, guide staff, and provide friendly service to patrons of all ages.Duties and ResponsibilitiesWhat You'll DoSupervise, train, and coach circulation staff while ensuring library policies and procedures are followed.Create staff schedules for daily, weekly, and monthly coverage at the circulation desk.Set performance goals for staff and complete performance reviews.Serve on hiring teams when filling circulation department vacancies.Provide prompt, courteous customer service in person, by phone, and online.Prepare reports, correspondence, and bank deposits.Oversee daily and weekly reconciliation of fines, fees, copy and print charges, and other collected funds.Operate equipment such as computers, self-check machines, photocopiers, cash registers, and related tools.Operate and troubleshoot the library's Automated Materials Handling System.Participate in system-wide committees and projects.Support a positive, team-oriented work environment.Perform other related duties as needed.To succeed in this role, you'll need strong communication skills, the ability to work collaboratively with a team, and a commitment to providing inclusive service to a diverse community. You should be comfortable engaging with patrons of all ages, including children, teens, and those who speak languages other than English. Initiative, creativity, and flexibility are key, along with a willingness to grow and learn.Education, Experience, LicensingWhat We're Looking ForA combination of education and experience equivalent to:Bachelor's Degree or equivalent coursework and experienceOne year of customer service experience, demonstrating the ability to: Assist customers in person, by phone, or online with patience and professionalismResolve questions, concerns, or issues in a courteous and solutions-focused mannerCommunicate clearly with a diverse range of people, including children, teens, adults, and non-English speakersWork effectively in a fast-paced environment while maintaining accuracy and a positive attitudeExperience handling transactions or payments, such as cash, cards, or point-of-sale systems, which relates directly to processing library fines, fees, and daily reconciliation tasksAbility to use standard office equipment such as computers, printers, copiers, or cash registers, with comfort learning new software and troubleshooting basic issuesAbility to work well with others and support a team environment, including collaborating with coworkers, following procedures, and contributing to a positive work cultureStrong communication skills and the ability to provide professional, courteous service to the publicAbility to work well with others and support a team environmentPreferred Skills Three or more years of customer service experienceOne or more years of library experienceTwo or more years of supervisory experienceBachelor's degreeValid Florida Driver's LicenseAbility to use standard office and library equipmentComfortable learning and troubleshooting library-related software and systemsSupplemental InformationWork Schedule: Full-time, 80 hours bi-weekly. Hours vary and will include evenings, Saturdays, and some Sundays.Location Flexibility: Employees may be reassigned temporarily or permanently to other locations in the system based on operational needs.Team Culture: You'll be part of a dedicated team that values collaboration, continuous learning, and outstanding service-both to the public and to one another.At the Lee County Library System, we do more than lend books, we build community. With 13 active branches, innovative resources, and impactful programs, we empower people of all ages to explore, learn, and connect.If you're passionate about public service, creativity, and helping others thrive, this is your opportunity to grow your career and make a real difference.Why Join Lee County Library System? Be part of a team that values innovation, collaboration, and community engagementWork in a 13-branch system serving a diverse and growing populationDeliver programs, services, and resources that inspire learning and lifelong curiositySupport access to books, technology, and opportunity, for everyone in our communityAbout Lee CountyLee County is located in beautiful Southwest Florida and is home to over 800,000 residents. We are dedicated to serving our community with high-quality services and a focus on sustainability and innovation. Join us in making Lee County a great place to live, work, and visit. Find out more about Lee County at Lee County Government.EMERGENCY RESPONSE/RECOVERY ACTIVITIES:All County employees are required to work before, during, or after an emergency as needed. This may include temporarily being assigned to work and performing duties outside of the normal scope of their position, location and work schedule to fit the needs of the County and its citizens.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this classification. All positions are subject to a criminal background check. A conviction in and of itself may not necessarily preclude employment. Some positions may be subject to a pre-employment drug screening. Certain service members and veterans, and the spouses and family members of such service members and veterans, who claim and meet eligibility requirements of veterans preference, receive preference and priority in employment and are encouraged to apply.Lee County Board of County Commissioners offers a comprehensive, and affordable benefits package. Our Board works in the best interest of employees and strives to provide the most complete, high-quality benefits package available at the lowest possible cost to the employee. Our Board continues to remain steadfast in maintaining one of the lowest levels of employee costs in our area.Lee County's benefits package is offered to both regular Full-time positions and Part-time positions that are regularly scheduled to work 60 hours or more bi-weekly. Medical benefits may be offered to On-Call, Temporary, Seasonal, and Intern employees who meet the Affordable Care Act eligibility criteria.Lee County employees eligible to participate in the Florida Retirement System (FRS) are required to contribute 3% of each paycheck to FRS. If you have retired from the Florida Retirement Pension plan you will not be eligible for renewed membership in either of the FRS retirement plan options. Retirees of the Investment Plan are eligible for renewed membership in the Investment Plan only. FRS reemployment rules apply for both.Below is a brief breakdown of what's included in the benefits package that is offered to our employees.For a more detailed look into our benefits package, please click visit our webpage atTo view our employee paid premiums, please visit:Health Benefits:Medical InsurancePlans include, but are not limited to: routine, preventative, mental health, hospitalization, and prescription drug benefits.Vision, Fitness, Weight Management, Natural Products and Services, and Hearing discount programs available.Dental InsuranceVision InsuranceFlexible Spending AccountsMedical Reimbursement AccountDependent Care Reimbursement AccountPharmacy, including Mail-Order PharmacyInformed Health Lines (Nurse Hotline)Basic Life Insurance (1x or 2x Annual Salary at no cost to employee)Optional Life InsuranceLong-Term Disability (60% of pre-disability salary at no cost to employee)Short-Term DisabilitySick Leave PoolFlu vaccinationsWellness ProgramsFinancial Benefits:Florida Retirement System (FRS)Two Retirement Plan Options:1) FRS Pension Plan (Defined Benefit)2) FRS Investment Plan (Defined Contribution)Deferred Compensation (457) PlansFinancial Savings/Management ProgramsEligible for membership with Suncoast Credit UnionEmployee Leave BenefitsHoliday Pay - 11 Paid Holidays AnnuallyPaid Sick LeavePaid Vacation LeaveBereavement & Civic Duty LeaveFamily and Medical LeaveMilitary Family & Medical LeaveEducational LeaveEmployee Assistance ProgramServices available to employees that offers guidance, support, resources and information for personal and work-life issues. Confidential and provided at no charge to employees and their dependents.United Way 2-1-1 (Lee County Employee Resource Program)Lee County BOCC has partnered with United Way 211 to provide an Employee Resource Program which assists BoCC employees who may be experiencing distress due to economic hardship, health or other factors.Educational AssistanceReimbursement for coursework taken at an accredited college or university that is designed to enhance the knowledge, skills and abilities relating to the official duties that the employees perform.01This position is 80 hours bi-weekly; hours and days will vary to include evenings, Saturdays and some Sundays. Are you available to work this schedule? YesNo02What is your highest level of education completed? (Be sure to include this experience in the Education section of your application.) High school diploma or GEDSome college courseworkAssociate's DegreeBachelor's DegreeMaster's DegreeCurrently enrolled in a Master's program (Library/Information Science)Master's Degree in Library/Information Science or related fieldPhD03How many years of library or related experience do you have? (Be sure to include this experience in the Work History section of your application.) NoneLess than 1 year1-2 years3-4 years5+ years04Do you possess a valid driver's license with an acceptable driving record? YesNo05Which type of library role are you most interested in? Youth ServicesReferenceAdult ServicesCataloging and Technical ServicesCirculation ServicesOutreach Services06Please select all Lee County Library branches where you would be interested in working: Bonita Springs Public Library - 10560 Reynolds Street, Bonita Springs, FL 34135Cape Coral-Lee County Public Library - 921 S.W. 39th Terrace, Cape Coral, FL 33914Captiva Memorial Library - 11560 Chapin Lane, Captiva, FL 33924Dunbar-Jupiter Hammon Public Library - 3095 Blount Street, Fort Myers, FL 33916East County Regional Library - 881 Gunnery Road N, Lehigh Acres, FL 33971Fort Myers Regional Library - 2450 First Street, Fort Myers, FL 33901Johann Fust Community Library - 1040 West 10th Street, Boca Grande, FL 33921Lakes Regional Library - 15290 Bass Road, Fort Myers, FL 33919North Fort Myers Public Library - 2001 N Tamiami Trail, North Fort Myers, FL 33903Northwest Regional Library - 519 Chiquita Blvd. N, Cape Coral, FL 33993Pine Island Public Library - 10701 Russell Road, Bokeelia, FL 33922Riverdale Public Library - 2421 Buckingham Road, Fort Myers, FL 33905South County Regional Library - 21100 Three Oaks Pkwy, Estero, FL 33928Required Question