Onsite Duo Resort Manager

Onsite Resort Management DuoFormed in 1988, Cal-Am Properties, Inc. is one of the largest privately held operators of RV resorts, manufactured home communities, and apartment communities in the United States. Through teamwork and dedication, our staff are valued as an important component to our total success. Everyone at Cal-Am is continually working today for tomorrow's lifestyle, ensuring those we serve have an unparalleled experience of the highest quality.We are looking for a dynamic, high-energy Resort Manager Duo to join us as a two-person leadership team. The Management Duo will help create a vibrant, engaging resort atmosphere by planning, promoting, and participating in social events and recreational activities. This onsite role includes living in a provided manager residence and collaboratively overseeing all aspects of resort operations. Together, you will manage and support every phase of the resort's day-to-day functions, including team leadership, property maintenance, budgeting, marketing initiatives, and fostering positive resident relations. This opportunity is based at a large, active resort community located in Mesa, Arizona.Compensation: $55,000 Annual Salary Benefits: Health, Dental, Vision, Vacation, Sick, 401K and On-Site Housing with utilities included. Schedule: Monday through Friday, 8:00 AM to 5:00 PM. Occasional evening and weekend availability may be required based on business needs and scheduled events.Resort Manager Duo – Key ResponsibilitiesAs a collaborative two-person leadership team, both managers share responsibility for delivering an exceptional resident experience, fostering a positive team culture, and ensuring smooth daily operations of the resort. Each role has primary areas of focus, while working closely together to support overall success.Community Manager – Role 1 (Operations & Team Leadership Focus)Lead day-to-day resort operations, ensuring a welcoming, well-organized, and positive environment for residents and staffBuild, mentor, and inspire a high-performing team through hiring, training, coaching, and ongoing supportPromote a culture of friendliness, professionalism, and exceptional customer serviceRespond promptly and thoughtfully to resident and employee needs, always maintaining a cheerful and solution-oriented approachOversee administrative and financial functions, including payroll processing, reporting, and invoice managementMaintain accurate records of employee and resident interactions, incidents, and operational activitiesIdentify challenges across the property and develop creative, effective solutionsPlan, prioritize, and manage multiple responsibilities with energy, organization, and attention to detailCoordinate vendor services, assist with contract negotiations, and support capital improvement projectsEnsure compliance with company policies, Fair Housing regulations, and landlord-tenant lawsSupport ongoing staff development and ensure completion of all required training programsCommunity Manager – Role 2 (Resident Experience, Leasing & Lifestyle Focus)Create a vibrant, engaging resort atmosphere by planning, promoting, and participating in social events and recreational activitiesBuild strong, positive relationships with residents, fostering a sense of community and belongingOversee leasing activities, including applications, renewals, and occupancy goalsSupport marketing initiatives and outreach efforts to attract and retain residentsMonitor market trends and recommend strategies to maximize occupancy and revenueEnsure timely collection of rent and accurate financial trackingConduct regular inspections of the property, amenities, and vacant sites to maintain high standardsPartner closely with maintenance teams to ensure prompt, high-quality completion of service requests and preventative maintenanceOversee resident communications, including newsletters and updatesDrive resident retention through excellent service, engagement, and responsivenessEnsure compliance with Fair Housing regulations and application review standardsCollaborate daily with the co-manager to ensure consistency, efficiency, and a seamless resident experienceShared Expectations for Both RolesBring energy, positivity, and a genuine passion for customer service to every interactionWork collaboratively as a unified leadership team, supporting each other and the broader resort goalsApproach challenges with creativity, professionalism, and a "can-do" attitudeDeliver a high level of hospitality that makes residents feel valued, heard, and at homeRequirementsTwo individuals must apply jointly as a team and be able to reside onsite in the provided manager home3+ years of experience in on-site management, supervisory experience requiredHigh School Diploma or GED required; Bachelor's Degree preferredStrong leadership, communication, interpersonal, and organizational skillsAbility to manage multiple priorities with professionalism in a fast-paced environmentPrior property management or hospitality experience not requiredExperience with property management systems (e.g., Yardi) is a plusComputer knowledge and basic proficiency with Microsoft Office requiredIndividuals must be outgoing, highly dynamic, energetic and want to be a part of an active resort communityBoth individuals must possess a valid driver's license and a good driving record