Solution Implementation Lead

Job Title: Associate Director/Director, Solution Implementation LeadCompany: GreyOrangeDepartment: Global Delivery & OperationsLocation: Atlanta, GA (Hybrid)Experience: 12–15 YearsAbout GreyOrangeGreyOrange is a global leader in AI-driven robotic automation software and hardware, transforming distribution and fulfillment centers worldwide. Our solutions increase productivity, empower growth and scale, mitigate labor challenges, reduce risk and time to market, and create better experiences for customers and employees. Founded in 2012, GreyOrange is headquartered in Atlanta, Georgia, with offices and partners across the Americas, Europe and Asia.Our SolutionsThe GreyMatter Multiagent Orchestration (MAO) platform provides vendor-agnostic fulfillment orchestration to continuously optimize performance in real time: the right order, with the right bot and agent, taking the right path and action. Currently operating more than 70 fulfillment sites across the globe (with deployments of 700+ robots at a single site), GreyMatter enables customers to decrease their fulfillment Cost Per Unit by 50%, reduce worker onboarding time by 90% and optimize peak season performance.In retail stores, our gStore end-to-end store execution and retail management solution supports omnichannel fulfillment, real-time replenishment, intelligent workforce tasking and more. Using real-time overhead RFID technology, the platform increases inventory accuracy up to 99%, doubles staff productivity, and enables an engaging, seamless in-store experience.Job SummaryThe Associate Director/Director – Solution Implementation Lead is responsible for leading large-scale, enterprise warehouse automation solution implementation across the United States. Owns end-to-end solution execution from design validation through Go-Live and stabilization, ensuring seamless integration between GreyOrange AI software, robotic systems and customer enterprise systems (WMS/ERP). The position combines strategic delivery leadership, technical oversight, and internal and external executive stakeholder management.Key ResponsibilitiesProgram & Delivery LeadershipOversee all stages of the implementation cycle, from post-SW delivery, rollout to final system go-live, ensuring that automation systems meet customer needs, expectations, and business goals.Drive execution across Solution Architects, Implementation Engineers, PMO, and customer teams.Ensure alignment to scope, schedule, budget, and quality objectives.Provide executive-level reporting and risk mitigation strategies.Solution & Technical OversightOversee integration between GreyMatter, robotic agents, WMS/WES/WCS, and other enterprise systems.Understands and governs FSD/ISD reviews with solution architects, product and Engineering, integration teams, solution engineering and other necessary teams ensuring solution design intent translates into operational excellence for the customer.Lead SIT, UAT, performance testing, and cutover strategy for high-volume fulfillment centers.During each stage of the customer facing testing, leads and plans the day with the customer on the scope and testing methodology.Should have understanding of the description of operations and accordingly plans the testing phase with the customer.Should have the capacity and understanding to run KPI dashboards, inventory reports, tally data sets, payloads at integration layer, message and notification exchanges.Drive resolution of complex cross-functional technical escalations.Go-Live & Operational ExcellenceLead Go-Live command center and hypercare phases ensuring throughput and KPI stabilization.Monitor system performance including UPH, latency, robot utilization, and peak readiness.Ensure smooth transition to customer success and long-term support teams.Maintains, tracks, and drives to closure issue tracker of customer with GO cross functional times.Ability to drive operations, automation engineering, product managers for end to end testing and final acceptance test.Identify potential risks or blockers in the post-UAT phase and develop proactive mitigation strategies. Ensure that all risks (technical, operational, or customer-related) are addressed quickly and effectively, minimizing impact on the overall implementation timeline.Support customers in navigating the post-UAT change management process, ensuring they are equipped to handle new workflows, systems, and technologies. Capture feedback and lessons learned to continuously improve the implementation process for future programs.Strategic & Organizational LeadershipAct as senior advisor to CIOs, COOs, and Supply Chain leadership.Develop scalable implementation playbooks and governance frameworks.Mentor and develop high-performing delivery and implementation teams.Support pre-sales with solution validation and implementation strategy inputs.Required Skills & Experience12–15 years of experience in enterprise software implementation, warehouse automation, or supply chain systems.Strong experience with WMS platforms (Manhattan, Blue Yonder, SAP EWM, Oracle). WCS and WESDeep understanding of system integration, APIs, cloud-hosted SaaS platforms, and robotics coordination.Proven leadership of large cross-functional and multi-MHE implementations.Experience managing high-pressure Go-Lives in operational warehouse environments.Leadership CompetenciesExecutive presence with strong stakeholder influence and negotiation skills.Strategic thinker with operational execution focus.Strong decision-making capability in complex, ambiguous environments.Ability to scale teams and drive delivery excellence culture.Travel RequirementApproximately 40–60% travel across US customer sites depending on project phases.EEOGreyOrange provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.