Manager of Implementation Services

What You'll DoAs a Manager of Implementation Services, you will lead a team that is at the forefront of our customer journey, playing a pivotal role in ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new customers.You are a seasoned project manager with a strong customer-centric mindset and the ability to help your team navigate implementation projects with multiple workstreams and diverse stakeholder groups. Your expertise in SaaS implementations, coupled with your confident and prescriptive approach, will help you guide your team to successfully launch Allego customers that positions them for long term adoption and success, and smooth transition to the post-implementation experience.Our most successful leaders are driven by the unique opportunity to have a direct impact on the growth of the company. This is accomplished by not only consistently delivering positive customer experiences, but also by contributing to the ongoing refinement of our approach and best practices based on lessons learned and evolving customer needs.Allego is a collaborative, energizing, fast paced environment where we believe we are part of building a significant company that will transform the way that ideas are shared, and learning happens. We love our customers and have fun working together!Responsibilities:Lead a team responsible for ensuring the successful onboarding and adoption of the Allego Revenue Enablement platform for new and existing customersPlay a pivotal role at the forefront of the customer journeyGuide the team in navigating complex implementation projects that involve multiple workstreams and diverse stakeholder groupsLeverage expertise in SaaS implementations to advise on a confident and prescriptive approachConduct regular meetings with team members such as 1 on 1s and team meeting to ensure understanding of priorities and help develop team members to grow in their roles Work directly with your team members to facilitate a smooth and effective transition to the post-implementation experience teamContribute to the ongoing refinement of the implementation approach and best practices, integrating lessons learned and evolving customer needsConsistently work with your direct team members to update and maintain data in internal systems to support the business need to measure implementation projects and customer account healthDrive a direct and positive impact on the growth of the companyRequirementsProven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and relationshipStrong project management skills, including the ability to develop and execute project plans to manage timelines and mitigate risksExcellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers on best practicesStrong interpersonal skills and experience initiating and building positive relationships both internally, and with customersSelf-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansionStrong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectationsTechnical aptitude and the ability to understand and consult on product feature configurationHighly detail oriented and quality driven, with a strong sense of ownership and accountabilityAbility to thrive in an extremely fast paced and evolving environment while maintaining a positive attitude Bachelor's degree or equivalentProficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plusProject Management Professional certification preferred Previous Team Lead or Leadership experience in a Project Management function is preferred Base Salary: $82,000-$141,000BenefitsAllego offers a competitive, comprehensive benefits package, available to full-time employees on day one:Medical, dental, and vision coverageUnlimited vacationPaid parental leaveHealth Reimbursement Account (HRA)Flexible Spending Account (FSA)401(k) with company matchingShort & long-term disability, AD&D, and life insuranceAllego stock options