Guest Care Coordinator

About RebisRebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness.Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive.Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach.Our vision is to become the nation’s leading multidisciplinary center for sleep wellness, setting a new standard for both care and experience.At The Heart Of Rebis Is a Simple CommitmentEvery person who interacts with us should feel Loved, Heard, and Safe.Why This Role MattersFor many guests, their ongoing experience with Rebis is shaped not by a single visit—but by the ongoing interactions they have between visits.Questions, concerns, scheduling changes, billing confusion, test results—these moments define trust.The Guest Care Coordinator ensures that every one of those moments is handled with:clarityownershipcompassionefficiencyThis Role Is Critical Toguest satisfactionretentionreputationand continuity of carePosition SummaryThe Guest Care Coordinator, commonly referred to as patient services coordinator in general healthcare/hospital settings, supports individuals who are actively receiving care at Rebis by coordinating their ongoing needs and resolving questions quickly and completely.This role is built on the OHIO Principle — Only Handle It Once.You are not simply answering calls or messages.You Aresolving problemscoordinating carereducing frictionand ensuring guests feel supported throughout their journeyWhat Success Looks LikeA high-performing Guest Care Coordinator:resolves issues during the first interaction whenever possiblecommunicates clearly and confidentlymakes guests feel reassured and supportedfollows through on every commitmentmanages multiple tasks without losing accuracyprevents issues from bouncing between departmentstakes ownership instead of deflectingCore ResponsibilitiesGuest Support & Care CoordinationAssist guests with follow-up appointments and reschedulingCoordinate ongoing care needs across providers and departmentsProvide clear guidance on next steps in careBilling & Financial SupportAnswer billing and insurance-related questionsHelp guests understand financial responsibilitiesAssist with collecting outstanding balances when appropriateCommunication & Clinical CoordinationRoute prescription refill requests appropriatelyCoordinate communication regarding test resultsManage provider messages and clinical requestsEnsure clear communication between guests and care teamsDocumentation & RecordsAssist with medical records requestsCoordinate completion of clinical formsEnsure all guest interactions are documented accuratelyDigital CommunicationRespond to portal messagesManage queue messages directed to providersAssist guests with navigating digital tools and systemsThe Type Of Person Who Thrives In This RoleThis role is best suited for someone who is:calm, steady, and highly organizedservice-driven and patient-focuseddetail-oriented and process-mindedcomfortable managing multiple conversations and tasksconfident in solving problems without escalationYou Will Thrive In This Role If Youenjoy helping people feel supported and reassuredtake ownership of problems until they are fully resolvedcommunicate clearly and professionallycan manage multiple responsibilities without becoming overwhelmedare proactive and follow through consistentlytake pride in accuracy and completenessYou May Struggle In This Role If Youprefer fast, transactional interactions over problem-solvingbecome overwhelmed when managing multiple tasksavoid taking ownership of issuesrely heavily on transferring or escalating problemsstruggle with attention to detailRequired Skills & Experience1–3+ years of customer service, healthcare, or coordination experienceStrong verbal and written communication skillsExcellent organizational and multitasking abilitiesHigh attention to detail and accuracyComfort working in a fast-paced environmentPreferredexperience in healthcare scheduling or coordinationexperience with patient communication systems or portalsexperience in hospitality or service-focused rolesBehavioral ExpectationsAll Guest Care Coordinators Are Expected Tooperate with a hospitality-first mindsetcommunicate with clarity and empathytake full ownership of guest needsfollow through on commitments without exceptionmaintain high responsivenesscontribute to a collaborative team environmentDepartment: Concierge TeamReports To: Concierge Team Manager / SupervisorLocation: Rebis Headquarters: LongmontCompensation: $21-25 per hour plus monthly bonus programBenefits401(k)Medical InsuranceDental InsuranceVision InsuranceUnlimited PTO plus Paid Federal HolidaysComplimentary Rebis Health Care Access to support your personal healthParental Leave