Service Manager

Service Manager OpportunityThis position is available at one of Brinson Auto Group's locations: Brinson Ford of Corsicana 1951 St HWY 31 E, Corsicana, TX 75110 Brinson CDJR (Chrysler Dodge Jeep Ram) 1971 St HWY 31 E, Corsicana, TX 75110 Brinson Chevrolet 825 E Fair St, Kaufman, TX 75142 Brinson Ford of Athens 2970 St HWY 31 E, Athens, TX 75751Local applicants only. This is an on-site role with active involvement at the dealership level.MUST HAVE SERVICE EXPERIENCE IN A NEW CAR DEALERSHIP TO APPLY. APPLICANTS WITH NO PRIOR EXPERIENCE WILL NOT BE CONSIDERED.Are you the kind of leader who keeps the shop moving, the team focused, and the customer satisfied?If you're a high performing Service Manager who leads from the front, solves problems before they reach the customer, and brings structure to the chaos,Brinson Auto Group wants to talk to you. We're looking to add a Service Manager who brings professionalism, accountability, and operational discipline to every part of the fixed ops process. This role is about more than schedules and ROs it's about building a team, driving results, and creating a department that runs the right way, every day.What We're Looking For:35 years of experience in Automotive Service ManagementA strong technical foundation, either through past wrench turning experience or deep mechanical knowledgeA leader who trains, motivates, and holds their team accountableSomeone who communicates clearly with techs, advisors, and customers alikeA process-focused operator who understands productivity, CSI, and profitability metricsA steady, level-headed presence in a fast paced environmentWhat We're NOT Looking For:If you avoid confrontation, shy away from accountability, or struggle to manage people this isn't the right fitIf your rsum shows constant movement from store to store, this likely isn't the opportunity for you We're looking for someone who wants to plant roots, take ownership, and lead with prideWhat We Offer:A stable and growing dealership group with strong leadership supportA competitive compensation plan with real upside for strong performersA team culture built on doing things the right wayRoom to grow into upper fixed ops leadership within the groupJob Summary:The Service Manager is responsible for overseeing all operations in the service department ensuring efficiency, accuracy, and a high level of customer satisfaction. This includes managing advisors, technicians, porters, detailers, and administrative support staff.Duties and Responsibilities:Lead daily service operations, including advisor performance, technician productivity, and customer satisfactionHire, train, and develop all service department staffMonitor RO flow, dispatch, and technician efficiencyEnsure repairs are completed properly and on timeHandle customer escalations and follow up on CSI issuesWork with the Parts Manager to reduce downtime and support productionTrack departmental performance including revenue, gross profit, and expensesCollaborate with other departments to improve internal communication and workflowConduct weekly team meetings and participate in leadership meetingsMaintain manufacturer and company compliance requirementsBuild and maintain a culture of quality, consistency, and high standardsQualifications:High school diploma or GED required35 years of dealership service management experienceStrong customer service and team building skillsExperience with dealership DMS systems and service scheduling softwareWorking knowledge of Microsoft OfficeValid driver's license and clean driving recordProfessional appearance and strong work ethicStrong problem solving, communication, and multitasking abilityWorking Conditions:The position requires working both indoors and outdoors in a dealership shop environmentMust be able to work full time, including weekends when necessaryIf you're serious about running a productive service department, building a strong team, and being part of a dealer group that values leadership and longevity we want to hear from you. Send your rsum and a short statement of interest today. Let's build something great.While this list is intended to be an accurate reflection of the current job, this is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. The company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Be ready and willing to perform additional tasks or duties as needed or requested by management.