Client Services Representative
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We partner with customers to make sure they have the right maintenance/repair parts on hand when needed. We’re looking for a motivated Customer Service Rep to provide excellent customer service to our sales reps, customers and internal teams.
Responsibilities:
Responds to a minimum of 40 calls per day in an inbound call center.
Input and modify customer orders in SAP system.
Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
Track order shipments and provide proof of delivery upon request.
Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
Process credit and debit memo requests that fall within department policy.
Answer common product questions as first line of response.
Resolve transactional discrepancies and customer complaints.
Other duties as assigned.
Qualifications & Requirements:
High School Diploma or GED.Minimum 1 year experience in an inbound call center, preferred.
Effective verbal and written communication skills.
Basic computer skills and the ability to navigate company internal and external websites.
Microsoft Office knowledge including, but not limited to, Outlook, Word and Excel.
Basic maintenance, repair and operational (MRO) product knowledge is preferred.
SAP experience, a plus.
Possesses entry-level problem solving skills.
Previous manufacturing/distribution and inside sales experience a plus.
Ability to maintain customer-focus and multi-task in a fast-paced environment.
Monday thru Friday - Hours can be 8:00 AM to 4:30 PM, 8:30 AM to 5:00 PM, or 9:30 AM to 6 PM. Will have a set schedule but must be flexible to cover other shifts on occasion. Working at our corporate headquarters on Tuesday, Wednesday and Thursday and work remotely on Monday and Friday.