SRE Systems Engineer

Overview of the Role Join our Site Reliability Engineering (SRE) team, where you'll work alongside Infrastructure and Research & Development (R&D) partners to keep Salesforce cloud services available for customers around the clock. In this role, you'll detect and resolve incidents fast, drive automation, and help build the resilient systems that millions of customers depend on every day. This role is based in Herndon, VA. Responsibilities Monitor customer-facing services and respond to Severity 0 (Sev0) and Severity 1 (Sev1) incidents, leading technical reviews and contributing to Root Cause Analyses (RCAs) handed off to the Global Solutions team. Automate the detection and resolution of recurring production issues to reduce engineering and operations toil. Contribute to compliance, resiliency, and self-healing initiatives including destructive testing and game day exercises. Partner with and mentor team members to stay current on industry technology and drive team development. Required Qualifications Bachelor's degree in Computer Science, Information Systems, or a related technical field, or equivalent work experience. Experience in enterprise-scale internet service engineering or support, with strong CLI knowledge of Unix variants including Red Hat Enterprise Linux. Expertise in TCP/IP networking technologies and protocols. Demonstrated experience with incident management and a solid understanding of ITIL service operations in a 24/7 environment. Proficiency writing scripts in Python, Go, or similar languages, with experience provisioning and operating AWS infrastructure. Preferred Qualifications Experience with configuration management tools such as Chef or Puppet, and pipeline tools such as Jenkins, Bamboo, or Spinnaker. Hands-on experience supporting and managing Kubernetes-based applications and services. Certifications in Linux+, Red Hat, or AWS. Familiarity with Agile processes and DevOps practices. LI-Y Security and Citizenship Note: This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. This position requires a USA TS/SCI with Polygraph security access level. Benefits and Accommodations When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Salesforce offers a variety of benefits, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Details at: https://www.salesforcebenefits.com. Accommodations If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Privacy and Equal Opportunity Salesforce is an equal opportunity employer. What does that mean exactly? Salesforce believes in equality and aims to create a workplace that is inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Salesforce assesses candidates on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran or marital status, or other classifications protected by law. This policy applies to recruitment, hiring, promotion, and all other aspects of employment. Compensation varies by location, job level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits at: https://www.salesforcebenefits.com. #J-18808-Ljbffr