Operations Analyst
About the CompanySmileSet is on a mission to make high-quality dental care more affordable and accessible through technology. By combining digital workflows, AI-driven smile simulation, professional dental review, and direct-to-consumer delivery, SmileSet is transforming how people access aligners, retainers, and other custom dental solutions. We believe the future of dental care is smarter, faster, and more convenient—and we’re building the technology to bring that future home.About the RoleWe are seeking a hands-on Operations Analyst to support the delivery of software and hardware solutions for our manufacturing and treatment planning operations. This role will work closely with frontline teams to understand day-to-day workflows, identify operational needs, help translate those needs into clear requirements for technical teams, and support the rollout of solutions into production. The ideal candidate is organized, practical, detail-oriented, and comfortable working between operations and technology.ResponsibilitiesWork directly with manufacturing and treatment planning teams to understand workflows, pain points, and process gapsGather and document business and operational requirements for software and hardware solutionsPartner with software, hardware, and technical teams to communicate requirements and clarify expected outcomesHelp coordinate solution development, testing, pilot programs, and deployment activitiesParticipate in hands-on testing of new tools, devices, and software features in real operating environmentsSupport implementation of new systems and process improvements in productionMonitor how solutions perform after rollout and gather feedback from end usersTrack issues, document findings, and work with technical teams to drive fixes and improvementsHelp develop process documentation, test plans, SOP inputs, training materials, and deployment checklistsAssist in identifying opportunities to improve throughput, quality, visibility, and operational efficiencySupport cross-functional communication between operations, engineering, and leadership teams Required QualificationsA degree in business, engineering, operations, industrial engineering, information systems, or a related field, or equivalent practical experience2+ years of experience in operations, business analysis, manufacturing support, systems implementation, or a similar roleStrong ability to gather requirements and document processes clearlyStrong organizational skills and attention to detailComfortable working directly with both operational and technical teamsAbility to test workflows, identify issues, and follow through on open itemsGood written and verbal communication skillsProficiency with Excel and general business software tools Preferred QualificationExperience in manufacturing, medical devices, dental technology, or treatment planning operationsFamiliarity with production workflows, quality processes, barcode or tracking systems, or internal operational toolsExperience supporting software rollouts, process changes, or system implementationsComfort working in a fast-paced environment with evolving prioritiesFamiliarity with reporting, dashboards, or basic data analysis What Success Looks LikeOperational needs are clearly understood and well documentedTechnical teams receive practical, actionable requirementsNew tools and processes are tested and deployed smoothlyIssues are identified quickly and resolved effectivelyManufacturing and treatment planning teams see measurable improvements in daily operationsSmileSet is committed to diversity and inclusivity.