Greet Crew (Seasonal)

Alamo Drafthouse CinemaCompensation Range: $16.00 - $19.00Location: 2116-D NEW BERN AVE, RALEIGH, North Carolina, 27610The Greet Crew ensures every guest has an awesome experience by being hospitable, assisting with movie ticket purchases, questions, introducing films, and assisting guests with any needs they may have. They are guest-focused, flexible, knowledgeable about movies, and care about the overall Alamo guest experience. They share the excitement of our specialty programming with our guests and help keep our facilities in world-class condition. The Greeter is a guest-facing representative of Alamo Drafthouse and is responsible for upholding our Core Values at all times.What We OfferA fun workplace where you can be yourself and do awesome work!Free movies & foodPaid time offCompetitive payFlexible schedulingMedical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammatesOur MissionTo Ensure Every Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come BackCore Role ResponsibilitiesResponsible for greeting, assisting, educating, and/or ushering guests throughout their experience, including but not limited to ticketing needs, point-of-sale assistance, and exit greetsConducts quality food checks and delivers food/beverage orders to the correct seats consistent with venue theater floor mapsKnowledgeable of the Alamo menu and common allergensResponsible for safe alcohol service, including checking IDs on drink delivery and monitoring guest consumption, following local and state regulationsKnowledgeable of Alamo policies, procedures, and safety standardsCalmly acts as first responder for guest complaints and disruptions, working to resolve issues while balancing brand standards with a positive guest experienceRegularly and effectively communicates urgent issues or unusual matters of significance to managers; takes prompt corrective action in accordance with Alamo standards of conduct where necessaryMaintains a cheerful, courteous disposition with guests and teammates, and communicates efficiently with Production staff, Runners, Managers, and guestsChecks guest tickets to ensure they are in the correct seatResponsible for theater, lobby, and restroom cleaning, as well as opening and closing duties as assigned, to maintain cleanliness standards across all high-touch areasAnticipates guest needs and monitors notifications for guest requestsAnticipates and maintains appropriate stocking levels of necessary suppliesActs as Brand ambassador for Loyalty and Subscription programs (i.e., Victory Rewards and Season Pass)Must be flexible and comfortable acting as a full guest-facing liaison in the event of a technology glitch or as needed for private event execution or other business reasonsMust exhibit a full understanding and the proper administration of ADA standards, including service animal regulations, wheelchair accessible seating, and assistive devices to guests' seatsCompletes tasks with efficiency and a sense of urgencyDemonstrates strong teamwork skillsOther duties as assignedPreferred ExperiencePrior experience with point-of-sale systemsPrior hospitality or food service experienceRequirementsAvailability to work nights, weekends, and holidays (minimum 3 days a week, at least one day being a weekend)Ability to move with caution and work collaboratively in a loud, sometimes dark, fast-paced environmentAbility to bend, duck, crouch, walk up and down stairs, carry multiple plates/trays, and deliver food while limiting disruptionsAbility to lift and carry up to 50 pounds at one time and repeatedly during entire shiftAbility to stand and walk for extended periods throughout the shiftAbility to maintain physical stamina and coordination in a fast-paced settingStays up-to-date on all local food/beverage compliance regulations, safety courses, and assigned online trainingsReliable transportationAbility to climb stairsThis is a tip shared role with the Back of House (BOH) in the following venues: TX, CA, Raleigh, Omaha, Wrigleyville and Naples. The role is tip shared at 80% of the total tips, with 20% of the tip pool split amongst the BOH and 80% to the FOH. In NY, CO, Seaport the FOH is on one tip share.Our Core ValuesDO THE RIGHT THING We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness. FOSTER COMMUNITY We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other's passions, and help each other grow. We welcome healthy debate but don't tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community. BOLDLY GO Like the crew of the Starship EnterpriseTM, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve. GIVE A SH!T We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.