IT Network Control Spc. I
More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.Job SummaryThis role is responsible for monitoring of multiple transport, data, voice, wireless and environmental systems and reacting to alarms and internal and external calls. The associate will work closely with teammates on various activities including facilitation of major incidents, determining resources necessary to perform the work and assigning tasks to appropriate support associates.ResponsibilitiesMonitors, reports, and resolves data and transport issues for various services. These services include but are not limited to Synchronous Optical Networking (SONET), Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), Local Area Networks (LAN), Wide Area Networks (WAN), MPLS, SDWAN, ACI, Voice Over IP (VOIP), Land Mobile Radio, Microwave Packet Radio, and a variety of other hardware and software solutions.Facilitates major incident resolution and coordinates support staffCommunicates event status to interested parties.Performs equipment testing and vendor support management activities.Monitors, reports, and resolves problems for data and transport networks.Coordinates field service technicians to respond to and restore services.Monitors and responds to all applicable alarms and acts as a central communications center for all telecom issues.Basic/RequiredAssociates degree in Information TechnologyIn lieu of Associates degree(s) listed above, High School/GED AND 2 year(s) related work experienceDesired QualificationsProficient using Microsoft products such as Excel, Word, and Power PointUnderstanding of a broad variety of telecommunications technologies including fiber optic transport, data network, microwave networks, 800 MHz radio systems, paging systems, PBX's and others.Working ConditionsHybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.Office EnvironmentSpecific RequirementsMust have successfully passed CISCO Certified - CCNA examIf CISCO Certified - CCNA is currently inactive, must be willing to obtain within 6 monthsTravel RequirementsNot requiredRelocation Assistance Provided (as applicable) NoRepresented/Union Position NoVisa Sponsored Position NoPosting Expiration DateThursday, September 19, 2024All job postings expire at 12:01 AM on the posting expiration date.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.Privacy (https://www.duke-energy.com/legal/privacy)Do Not Sell My Personal Information (CA)Terms of Use (https://www.duke-energy.com/legal/terms-of-use)AccessibilityAbout Duke Energy (https://www.duke-energy.com/our-company/about-us)Read about our commitment (https://www.duke-energy.com/our-company/about-us/diversity) to supporting a diverse and inclusive workforce.Learn how to set up job alerts here. (https://www.duke-energy.com/-/media/pdfs/our-company/careers/setting-up-job-alerts.pdf?la=en&rev=6962070124bd4580b5b0857fe0664750)View a step-by-step application guide (https://www.duke-energy.com/-/media/pdfs/our-company/202704-ext-job-postiing-application-job-aid.pdf?la=en&rev=ef1520f25bbd47dcbdba4a0dbda6db8d) for assistance in completing the process. Contact our team (RecruitingOperations@duke-energy.com?subject=Duke%20Energy%20External%20Career%20Site) for questions on our hiring process.Check on the status of your application on your Candidate Home (https://dukeenergy.wd1.myworkdayjobs.com/en-US/Search/userHome) page.Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination.Privacy (https://www.duke-energy.com/legal/privacy)California Consumer Privacy StatementDuke Energy Notice to Employees: Government Contractor Whistleblower Protections (https://www.duke-energy.com/_/media/PDFs/external/2023-DE-Whistleblower-Notice.pdf)Do Not Sell or Share My Personal Information (CA)Terms of Use (https://www.duke-energy.com/legal/terms-of-use)Accessibility