Operations Support Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The Operations Support Associate will be responsible for completing standard and non-routine business processes to support sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues. This role will also:Able to perform non-routine tasks related customer issues and resolutionAbility to document tasks into process flowsResponsible for helping develop training material for customer processes and order entryStrong collaboration with internal and external customersMay require on-site service center support based on service center team needsException reporting for customer orders when purchase orders are flagged for non-complianceResolves issues from 3rd party processer of customers orders of limited complexityAssists branch in maintaining appropriate inventory, generates purchase ordersAbility to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirementsMay be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase orderReviews autorenewals of contracts and supports contract additions identified by branch staffSubmission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable systemMay assist standard non-complex customer master data work flowsResponsibilities:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.Create and maintain safe working environment and culture within the organizationTake care of internal and external customer needs and expectationsDemonstrates high impact culture through innovation, accountability and empowermentMust be able to function in a team environment; usually works with direct supervision but can work independentlyTask execution for area of responsibility up to levels defined in Xylem's DOA policyTravel Requirements: