Helpline Specialist (Full-Time, Evening) - In Office Position

FirstLink is looking for multiple Full-Time Evening Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in providing emotional support or customer service, with strong written and verbal communication skills.This position will be scheduled to work 40 hours/week, and be part of a holiday rotation. This position will be assigned a consistent weekly schedule with two consecutive days off. Schedule will include at least one weekend shift (Saturday or Sunday) with a wage incentive available for individuals scheduled to work full weekends (with two consecutive weekdays off).FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday!Are you ready for an exciting opportunity? Apply today!Job Type: Full-timeStarting at $20 - $20.50 per hourBenefits:Employee Assistance Program100% paid health, dental, and vision insurance (for the employee only)Long-term and short-term disabilityLife insurance12 days of paid time off, 8 hours accrued per month during the first calendar yearSchedule:4PM-12AM or 4PM-12:30AMEvening shiftHolidaysWeekend availabilityRequired Education and Experience:Must have a high school diploma or GEDMust be 18 years of age or olderMust be able to read, write, and follow oral or written instructionsMinimum of 6 months' working experience in a call center, customer service, human service, or mental health fieldWork Location: In person