Receptionist

Job TypeFull-timeDescriptionAbout Heritage AuctionsStart your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and connect.ROLE SUMMARY: Responsible for welcoming and greeting guests in person or on the phone. Properly transferring calls to the designated department or person.BenefitsComprehensive Benefits Package: Medical, Dental, and Vision coveragePaid Time Off (PTO)401(k) Savings PlanLOCATION: Beverly Hills, CACOMPENSATION: $20.00 - $22.00/hr (Commensurate with experience.)ESSENTIAL DUTIES & RESPONSIBILITIES: Duties include, but are not limited to, the following:Lobby ResponsibilitiesPromptly and courteously answer incoming calls and forward them to the appropriate department.Handling all incoming lobby traffic, including greeting and advising guests of guests in the lobby, signing in delivery services, vendors, maintenance workers, etc.Ensuring the lobby is always presentable.Client Service ResponsibilitiesManage all phone calls and payments in an accurate, timely, and courteous manner.Meticulously document all phone calls into the client database system.Provide follow-up as necessary to ensure inquiries and concerns are resolved promptly.Process payments, including documentation of all payment information into our client database system with great attention to detail.Manage client catalog orders and incoming auction bids.Work extended hours and weekends (during auction season).RequirementsEDUCATION & EXPERIENCE: A high school diploma is requiredMust have 2+ years of experience in customer serviceProficiency in Microsoft applications, specifically Outlook and ExcelMust have excellent phone presence and interpersonal skillsMust have a positive attitude with exceptional client service skillsAbility to multitask and pay great attention to detailPrior receptionist or customer service experience preferredAbility to work well with othersWillingness to learnMulti-lingual is a plusHeritage Auctions welcomes and encourages applications from women, minorities, veterans, mature workers, and persons with disabilities. EOESalary Description$20.00 - $22.00/hr