Customer Success Manager

Fresco is helping division 8 suppliers and distributors make more money by removing the biggest bottleneck keeping them from bidding on more work: the manual, cumbersome “takeoff” process. We’re moving super quickly, growing fast, and building something that’s legitimately 10x better than the state of the art.About The RoleWe're hiring an experienced Customer Success Manager to own our customer relationships end-to-end. You’ll be the primary point of contact for our accounts: onboarding them, expanding usage across the team, and making sure our customers are psyched about Fresco. This is a senior IC role with significant autonomy and the ability to execute against a proven playbook built by the founding team.What You'll DoLead onboarding for new accounts, ensuring fast time-to-value and confident product adoptionOwn the full customer lifecycle, from kickoff through renewal and expansionBuild deep relationships with key stakeholders at each account (estimators, ops leads, owners)Monitor account health and usage data to stay ahead of churn and surface expansion opportunitiesTranslate customer feedback into clear, actionable product insights for the engineering teamDevelop and refine onboarding materials, help documentation, and success playbooksPartner with sales on upsell and cross-sell opportunitiesWhat We're Looking ForWe’re looking for someone with 4-7 years in customer success or account management, ideally with at least 2 years at a SaaS company. That being said, we’re flexible on specific experience for the right candidate. The right candidate…Is an exceptional communicator: Clear and direct in writing and conversation, equally comfortable with junior stakeholders as with C-suite executivesIs emotionally intelligent: Able to give customers the “warm and fuzzies,” solving problems and making customers feel heardIs super tech-savvy: Learns new tools fast, can update your mental model of our software as rapidly as we develop it, and can troubleshoot alongside a customer rather than escalating everythingHas strong operational instincts: You build systems, track the right metrics, and follow throughIs comfortable in an early-stage environmentBonus: Has experience in construction tech, AEC software, or working with trade contractorsWhy Join FrescoThis is a huge inflection moment for our team. We’ve got real traction, and customers who are underserved and genuinely excited about what we’re building. You’ll have tremendous ownership, and meaningfully contribute to our mission of capturing this multibillion-dollar market.Meaningful equityCompetitive salary and benefitsDirect collaboration with foundersApplication InstructionsPlease record a 1-minute video introducing yourself, and send it to arvind at fresco-ai.com alongside your resume and LinkedIn profile.