Director, Growth Operations

Join Elder Care HomecareTogether, we elevate care to meet the moment and deliver peace of mind.About Elder Care HomecareElder Care Homecare is a private pay home care agency proudly serving clients across New York, New Jersey, Connecticut, and Massachusetts, with ambitious plans for continued expansion. We specialize in delivering exceptional, personalized care by providing nurses and home health aides to help clients in their homes, at assisted livings, and more, to allow them to live safely, comfortably, and independently.Everything we do is guided by a simple belief: Together, we elevate care to meet the moment and deliver peace of mind. This is to our clients, their families, and our team members.As we grow, we are building a team of professionals who are passionate about caregiving, service excellence, and making a meaningful difference, every single day.The OpportunityWe are seeking a Director, Growth Operations to join our growing team. This role is based in either our Manhattan or Westchester office and requires an onsite presence five days per week.This role is ideal for a detail-oriented and analytical professional who thrives in a fast-paced, growth-oriented environment. Reporting to the Senior Vice President of Sales, you will be responsible for optimizing sales processes, improving systems and reporting, and enabling the sales team to drive revenue growth across multiple markets.At Elder Care Homecare, this is more than just a job, it’s an opportunity to:Make a direct, positive impact on the lives of clients and familiesGrow alongside a company that is expanding across multiple statesBe recognized, supported, and rewarded for your contributionsKey ResponsibilitiesRevenue Intelligence & AnalyticsOwn sales analytics infrastructure — building dashboards, conversion metrics, pipeline velocity reports, and cohort-level retention data that drive weekly, monthly, and quarterly decision-makingDevelop and maintain KPIs across production, sales funnel performance, and sales efficiency; surface actionable insights, not just numbersSupport Finance with budgeting, forecasting, and planning cycles; ensure sales projections are grounded in data and tied to resource decisionsTrack and improve CAC-to-LTV ratios for private-pay families and referral channels, and quantify the ROI of sales investments and initiativesDevelop board- and ELT-ready reporting materials that communicate pipeline health, performance trends, and strategic priorities with clarity and confidenceCRM Ownership & Systems ExcellenceServe as the internal owner of HubSpot — managing configuration, data integrity, workflow automation, and adoption standards across the sales teamBuild and optimize lead conversion funnels within HubSpot, from initial inquiry through signed agreement, with clear stage definitions, conversion benchmarks, and automated follow-upDevelop reporting from HubSpot that gives Sales Leadership a real-time, accurate view of individual and team performanceBuild toward a seamless integration between WellSky and HubSpot, developing a unified view of every prospect, active client, and referral relationship — eliminating data silos and reducing manual rekeyingIdentify and implement tools and automations that eliminate low-value, repetitive work and redeploy that time toward high-value sales activitySales Enablement & ContentCreate, standardize, and continuously improve a library of reusable sales materials — email sequences, proposal templates, objection-handling guides, referral partner outreach, and presentation decksLeverage AI tools to accelerate content creation, improve personalization at scale, and maximize output quality without adding headcountDesign and deliver onboarding programs for new sales hires that get them ramped quickly, with consistent training, tools access, and process fluencyDevelop and deliver ongoing sales training on process, systems, and best practices as the team and market evolveCross Functional PartnershipPartner with Finance on sales budget management, spending oversight, ROI tracking, and compensation modelingCollaborate with HR to support sales compensation design — helping build commission structures and incentive programs that attract top talent and reward the right behaviorsWork closely with Marketing and external agencies to align lead generation strategy with funnel performance data, optimizing spend and improving referral channel ROIServe as the sales team's operational partner with Operations and Care teams, ensuring handoff processes are smooth and client experience data flows back to inform retention and reactivation effortsGrowth & Acquisition SupportSupport organic and inorganic growth initiatives, including acquisitions — leading sales-side integration work to onboard acquired entities into our CRM, reporting standards, and sales processesBuild scalable infrastructure designed to support multi-state expansion without requiring proportional increases in operational overheadTeam & CultureSupport internal sales team-building events that foster collaboration, recognition, and a high-performance cultureBe a visible, trusted resource for the sales team — the person they come to when they need a better process, a cleaner report, or a stronger pitchQualificationsBachelor's degree in Business or a related field5+ years of Sales Operations or Revenue Operations experienceProven track record of managing and optimizing CRM platforms; HubSpot experience strongly preferredStrong financial acumen — comfortable with budget management, ROI analysis, and partnering with Finance on planningExperience developing sales enablement content and training programsExceptional analytical, organizational, and problem-solving skillsOutstanding communication ability — equally effective in a board deck and a one-on-one coaching conversationProven ability to work cross-functionally and drive process change in a fast-paced, growth-oriented environmentFamiliarity with WellSky or similar home care platforms a strong plusExperience supporting M&A integration preferredWhy You’ll Love Working With UsA Culture That Puts People FirstWe believe outstanding care starts with taking care of our team. Our culture is built on:Respect, transparency, and collaborationOpen communication and supportive leadershipTreating employees and contractors as trusted professionals, not numbersCompetitive Pay & Fair TreatmentHighly competitive compensation, reflecting experience and performanceTimely, reliable pay and clear expectationsA workplace where caregivers and professionals feel valued, heard, and appreciatedGrowth & Career DevelopmentJoin a company with strong growth momentum and future leadership opportunitiesExposure to multi-state operations and best-in-class home care practicesOpportunities to expand responsibilities, skills, and career paths as we scaleMake a Real ImpactYour work will matter. Every role at Elder Care Homecare contributes to:Improving quality of life for seniors and peace of mind for familiesElevating the standard of private pay home careLiving our promise: together, we elevate care to meet the moment and deliver peace of mindOur Commitment to YouAt Elder Care Homecare, we are committed to:Treating every team member with dignity and respectProviding a supportive, ethical, and growth-oriented environmentRecognizing great work and investing in our peopleReady to Grow With Us?If you’re looking for a role where your work is meaningful, your contributions are valued, and your career can grow alongside a dynamic home care organization, we’d love to hear from you.Apply today and help us elevate care, togetherCompensation Range: $155,000 - 175,000 Health, Dental, Vision 401(k) MatchingPTOAnnual Discretionary Bonus