Senior Business Process Engineer

Job Description:Location: Onsite at either Brooklyn OH 44144 OR Buffalo NY 14226Duration: 6 months contract (with possible extension)Preferred: Northeast Ohio (Cleveland) or Western NY (Buffalo).Job SummaryLeverages advanced design thinking and process engineering expertise to reimagine, modernize, and transform company by optimizing end-to-end processes, elevating user experiences, and informing optimal technical solutions (e.g. AI, automation, optical character recognition, internal/external platforms, etc.) that drive enterprise-wide growth and operational excellence.Role SummaryThis contract role provides surge capacity to support multiple concurrent CX/process engineering initiatives across the enterprise. You will quickly ramp into active workstreams, lead discovery and facilitation sessions, document current-state processes and experiences, identify improvement opportunities, and translate findings into clear business and technical requirements to enable solutions such as automation, AI, OCR, and platform enhancements.What You ll Deliver (Outcomes)Current-state process maps and experience/journey documentation using established standardsAnalysis and synthesis of qualitative + quantitative insights to surface pain points, root causes, and opportunitiesFuture-state workflows and recommendations that improve experience, growth, efficiency, reduce risk or expensesClear requirements (business + technical) that enable automation/AI/OCR/platform solutionsFacilitation outputs: workshop agendas, artifacts, decisions, and action plansChange adoption support materials (impacts, comms, stakeholder readiness)Key ResponsibilitiesLead and/or support discovery with cross-functional partners; create a clear scope and problem framingDesign and facilitate working sessions with stakeholders, capture outputs and drive closureBuild reusable artifacts (process maps, RACI/SIPOC where applicable, requirements, documentation)Partner closely with internal leads to support parallel workstreams and maintain delivery momentumCommunicate progress, risks, and dependencies with strong documentation disciplineRequired SkillsBusiness process management / end-to-end experience and process design inclusive of tool utilization and documentationAnalytical problem-solving; comfort with ambiguity and complex environmentsStrong facilitation and stakeholder management (including senior stakeholders)Requirements writing and translation of designs into implementable needsExperience supporting transformation initiatives and sustaining adoptionPreferred ExperienceFinancial services domain exposureSalesforce domain experienceLoan Ops / Wealth Ops process and technical exposureExperience & EducationBachelor s degree (Business, Engineering, or related)5+ years leading cross-functional process improvement and/or design thinking initiatives focused on client and/or employee experience.Certifications (Preferred)Lean / Six SigmaUser-Centered DesignTravelAs needed based on workshop cadence and stakeholder needs (specify if travel is required).Ability to routinely and frequently operate a motor vehicle with a valid driver s license.Physical DemandsProlonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.