Dispatch Support Representative

Join Our Team as a Dispatch Support Representative! Are you detail-oriented, calm under pressure, and passionate about keeping operations running smoothly? Crossroads Courier is looking for a reliable and dedicated Dispatch Support Representative to support our courier team and ensure timely, accurate deliveries to our customers. Position Details: Schedule: Monday–Friday, 8:30am to 5:30pm Pay: $20–$22/hour (Biweekly Pay) What You’ll Do: Provide logistical and operational support to courier contractors on the road Ensure exceptional customer service for internal teams and external clients Dispatch jobs to independent contractors and verify order deliveries Perform administrative tasks including filing, data entry, and generating reports Collaborate on special projects and identify process improvement opportunities Assist with light warehouse duties as needed What We’re Looking For: At least 2 years of experience in a fast-paced, time-sensitive role Strong analytical and problem-solving skills Clear communication abilities, both verbal and written Confidence in decision-making during high-pressure situations Ability to juggle multiple priorities and shift focus as needed Proficiency in Microsoft Office applications Willingness to work overtime, including evenings and weekends High School Diploma or GED required Why Join Crossroads Courier? Career advancement opportunities Comprehensive medical, dental, and vision insurance 401(k) retirement plan Supportive and fast-paced team environment. Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law. High School Diploma or GED required.