Housekeeping Manager

The Lexington Hotel, 511 Lexington Ave, New York, New York, United States of AmericaJob DescriptionPosted Monday, February 16, 2026 at 6:00 AMLOCATION: The Lexington Hotel, NYCThe Housekeeping Manager will be responsible for assisting in managing the housekeeping functions and staff daily to ensure guest rooms, public space, and team member areas are clean and well maintained. This person will inspect areas of responsibilities and follow up with a plan for improving results. Furthermore, this role strives to continually improve guest and team member satisfaction and maximize the financial performance of the department. The ideal candidate for this role would be highly detail oriented and meticulous with a strong ability to connect and engage with team members and guests alike.ResponsibilitiesVerify that guest room status is communicated to the Front Desk in a timely and efficient mannerUtilize a list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignmentsInventory stock to ensure adequate suppliesSupervise an effective inspection program for all guestrooms and public spaceUnderstand the impact of department's operations on the overall hotel successVerify all team members have proper supplies, equipment, and uniformsCommunicate areas that need attention to staff and follows up to ensure completionParticipate in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired resultsUse all available on the job training tools to train new Room Attendants and provide follow-up training as neededEstablish and maintain open, collaborative relationships with team membersParticipate in scheduling team members to business demands and tracking team members time and attendanceVerify team members understand expectations and parametersAdminister property policies fairly and consistently; disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs)Supervise staffing levels to ensure that guest housekeeping, operational needs, and financial objectives are metObserve behaviors of team members and provide feedback to individualsParticipate in an on-going team member recognition programSolicit team member feedback, utilizes an "open door" policy, and reviews team member satisfaction results to identify and address problems or concernsParticipate in the development and implementation of corrective action plans to improve guest satisfactionEmphasize guest satisfaction during all departmental meetings and focus on continuous improvementRespond to and handle guest problems and complaintsOther duties as assignedRequirementsHigh school diploma or equivalent2 years' experience in hotel housekeeping or related fieldEffective communication both verbally and writtenEffective listening skills to understand and clarify concerns from team and guestsExperience working in a labor organized environment preferredOrganizational skills and attention to detailProficient in the use of Microsoft OfficeExcellent time managementA can-do attitude and a hands-on approachA flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotelOur CompanyMCR is the 3rd-largest hotel owner-operator in the United States.Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 citiesMCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top PerformerFor the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.What we offer/What's in it for you?Weekly PayPaid Time OffRetirement OptionsHealth, Dental, Vision Insurance- available after 30 days of employment for full-time team membersThe Lexington Hotel, 511 Lexington Ave, New York, New York, United States of AmericaJ-18808-Ljbffr