Customer Service Representative

Job DetailsDescriptionBWI is seeking a dependable and customer-focused Customer Service Representative to support our Homestead location. This role is essential in delivering excellent customer experiences while supporting sales growth and operational efficiency.If you are bilingual, enjoy working with customers, staying organized in a fast-paced environment, and contributing to a team’s success, this is a great opportunity to grow your career with a stable and respected company.What You’ll DoCustomer Service & Sales SupportProvide professional, courteous, and knowledgeable service to customers in person and over the phone.Process customer orders accurately and efficiently, ensuring timely follow-through.Follow up on customer requests and backorders to ensure satisfaction and fulfillment.Build strong customer relationships while maintaining confidentiality.Support sales growth through inside sales efforts and add-on selling techniques.Product & Market KnowledgeContinuously build product knowledge through collaboration with sales reps, vendors, and technical resources.Stay informed on products available in the showroom to better assist customers.Inventory SupportMonitor inventory levels to ensure product availability and timely customer fulfillment.Assist with ordering restock inventory under the direction of the Warehouse Manager.Participate in physical inventory counts and cycle counts.Verify accuracy of product movement within systems.Identify slow-moving inventory and assist with sales or transfers.Compliance & SafetyFollow company credit policies and cash handling procedures.Ensure proper documentation and control of invoices, checks, and credit transactions.Participate in safety meetings and assist with loss control initiatives.Comply with all company policies and government regulations related to product handling and storage.What We’re Looking ForSkills & QualificationsStrong customer service and interpersonal skillsExcellent communication and phone etiquetteOrganized and detail-oriented with the ability to multitaskBilingual Technical SkillsBasic computer proficiency (order entry systems, Microsoft Office)Experience with RF scanners is a plusWorking knowledge of products and applicable regulations is helpfulAdditional RequirementsAbility to safely operate a forklift (or willingness to be trained)Ability to lift up to 60 poundsTeam-oriented with a strong work ethicIf you’re ready to bring your customer service skills to a company that values reliability and teamwork, apply today!