Regional Director, Student Placement & Support

Regional Director, Student Placement & Support Location: Stamford, CT (Hybrid) Job Type: Full-Time Compensation: $50,000-$53,000 annualized equivalent compensation (based on a 35-hour work week), equivalent to $27.48-$29.12 per hour. This is a non-exempt position and is eligible for overtime in accordance with applicable law. About Us Academic Year in America (AYA), part of the AIFS family of programs, is a leading high school foreign exchange organization dedicated to fostering cross-cultural understanding. We create life-changing experiences by connecting international students with American host families, helping young people build global perspectives and lasting relationships. About the Role AYA is seeking an energetic, people-driven Regional Director to lead student placement and support efforts. This is a dynamic, relationship-focused role ideal for someone who thrives on connecting with others, driving results, and making a meaningful impact in the lives of students and families. What You'll DoPlace international students with American host families and meet placement goals through proactive outreach and relationship-buildingRecruit, train, and motivate a network of Local CoordinatorsBuild and maintain strong relationships with host families, students, and community partners nationwideProvide hands-on student support, including guidance and conflict resolutionManage rematch processes to ensure positive outcomes when placements changeEnsure compliance with program policies and U.S. Department of State regulations Who You AreOutgoing, confident, and highly people-orientedComfortable communication by phone and managing high-volume outreachGoal-driven with a strong sense of ownership and accountabilitySkilled communicator who builds trust quicklyAble to handle sensitive situations with professionalism and empathyHighly organized and adaptable in a fast-paced environment Why Join AYA?Mission-driven work that creates meaningful global impactA high-energy, people-first role with visible resultsOpportunities for travelCollaborative and supportive team cultureComprehensive benefits package including health, dental, vision, and 401(k) QualificationsBachelor's degree or equivalent work experience1-3 years of experience in customer service, sales, education, or other people-facing rolesStrong verbal and written communication skillsProven ability to build relationships and engage diverse audiencesComfortable managing frequent communication and outreachProficiency in Microsoft Office; willingness to learn CRM/database systemsFlexibility to work evenings and during peak seasons, with travel as needed Travel RequirementThis role requires occasional business travel, including travel to the Company's New Jersey orientation site and other off-site locations as needed. Attendance at AYA's annual international meeting is required as part of the role. Employees must be able to meet any applicable requirements for domestic and international travel.Employees must also be able to meet the driving requirements of the position, which may include operating a personal or rental vehicle, subject to applicable law. Hybrid Schedule and On-Site RequirementsThis position is currently designated as hybrid, with an anticipated schedule of 2 to 3 days per week in the Stamford, Connecticut office and the remaining days remote. The schedule is subject to change based on business needs.Employees must be able to report to the Stamford office as required, including on days outside of the regular in-office schedule. Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. #AIFSCareers