Remote Call Center QA Analyst | Elevate Customer Experience

eClerx is seeking a Remote Call Center Quality Assurance Analyst to monitor customer service interactions and ensure compliance with company standards and customer experience expectations. You will listen to recorded and live calls, assess agent performance, identify coaching opportunities, and help improve overall service quality and customer satisfaction. You will collaborate with training and operations to track trends and prepare management reports. #J-18808-Ljbffr