Story Land - Guest Experience Supervisor (Seasonal)

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.The Guest Experience Department is responsible for delivering amazing customer service and maintaining exceptional first impressions for both prospective and existing guests.The Guest Experience Supervisor is tasked with overseeing the operations for admissions, parking, ticket and pass processing, guest relations, and any other associated areas. In addition to managing and motivating a large number of team members, this position will interact with guests on a daily basis to ensure maximum satisfactionThe ideal candidate will embrace being an ambassador for the park and the brand, by delivering ultimate guest satisfaction, expert knowledge, trusted leadership and financial responsibility throughout all assigned operations.We Are Currently Looking For aStory Land - Guest Experience Supervisor (Seasonal)Roles & ResponsibilitiesRoles & Responsibilities:Supervisory DutiesSupervise the daily operations of the Guest Experience team and any other assigned departmentsLead by example, attitude, and as a representation of Story Land’s core valuesAct as an approachable mentor and coach to all assigned hostsEnsure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.Become knowledgeable of performing the essential duties of all guest experience positions and backfill these positions when neededParticipate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline.Ensure that all required meal and other breaks are being given in accordance with New Hampshire lawAssist with team scheduling and timekeeping activitiesDepartmental DutiesDelight the guests with exceptional customer service and a guest-centric approachOversee guest arrival process including parking fee transactions, in-park ticket sales, season pass processing and turnstilesEnsure compliance with all PCI related standards, policies and procedures, oversee customer relations efforts, including customer relations office, call center operations and replies to customer inquiries via telephone, email and other media channelsInteract with guests on a face-to-face basis, asking for feedback, and promptly addressing concerns.Ensure tickets and products are setup correctly within POS and Inventory system in WorkdayPerform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadershipEnsure that all team members are enforcing park entrance and exit policiesImmediately report security, safety, or maintenance concerns to the proper channelsPromptly notify the security team or the operator of host and guest injuries or emergenciesEnsure that all Front Gate protocols are executed during emergencies or inclement weather situationsAll other duties assigned by leadershipEducation & ExperienceHigh School Diploma or equivalent preferred1-2 years of work experience in a similar role1+ years of previous supervisory experience a plusPrevious amusement park, theme park, or waterpark experience highly desired but not requiredLanguage: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.RequirementsMust be at least 18 years of age to comply with New Hampshire Child Labor LawsAbility to work flexible schedule, including evenings, weekends, and holidaysAbility to work hours that extend between 9am to 6pmMust possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional mannerAbility to speak with guests directly while maintaining a high degree of professionalismAbility to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.Must possess strong written and verbal communication skillsMust possess strong attention to detail and problem-solving abilitiesMust be proficient in Microsoft Excel, Word, and Power Point.Physical RequirementsAbility to stand, walk, and remain on feet for majority of the workdayAbility to occasionally stoop, twist, kneel, bend, squat, or reach above shouldersAbility to remain sedentary for extended periods of time, while using a computer or POS equipmentAbility to carry, push, pull, lift, and hold objects weighing 20 pounds or moreWorking ConditionsThis role will predominantly be based in both an office setting as well as frequent exposure to outdoor environmentsFrequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditionsSubject to loud noise levels, flashing lights, and heavily populated environmentsSubject to frequent interruptions and requests that may require reprioritization of activitiesWorking at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!Team Member BenefitsPerks & Benefits:Flexible scheduleAbility to cross-train and learn unique skills across various departmentsFree admission to Story Land and Living Shores parks on your days offInvitations to exclusive company-sponsored host events throughout the seasonWe’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today!Do not miss the chance to spark your career now!