Surgical Services Patient Care Counselor

Surgical Services Patient Care CounselorJob Category: Healthcare Relations Requisition Number: SURGI005173Posted: April 23, 2026Full-TimeOn-siteKokomo, IN 46902Job DetailsPosition Summary: A Patient Care Counselor ensures patients at our Surgery locations fully understand every aspect of their surgical procedure(s). In this position, the individual must be very knowledgeable about each phase of the patient's surgery and be able to identify and educate all patients on their options for Clear Lens Exchange, presbyopic correcting and astigmatic correcting implant lenses. The employee is responsible for executing consultations, scheduling patients and performing preliminary testing to assist in counseling patients of their lens options.Position Location: 1601 W Lincoln Rd, Kokomo, IN 46902Essential Responsibilities:Perform required communication via phone with all patients regarding both pre-op and post-opCompile and mail information to patients regarding surgical procedures, along with fees and financing options available to themAssist patients with application to Care Credit, as neededReview surgery instructions and forms with patientsEducate patients on surgical procedure(s) and complete pre- and post-surgery documentationEnsure payments are collected from patients, as applicableProvide ASC/hospital with all required/requested paperworkScan necessary pre- and post-surgical paperwork into databasePrepare patient's surgical charts with appropriate paperworkWhat We Offer:Starting hourly wage of $17, additional compensation available based on previous experience6.5 paid holidays per year + 2 floating holidaysApproximately 8 days of PTO within first yearFull slate of benefits to include health, dental, vision, and 401kGreat training program with opportunities for growth and compensation increasesEducation and/or Experience:High school graduate, or equivalentPrevious experience in ambulatory surgery preferredKnowledge in medical terminology preferredCompetencies:Excellent organization, verbal and written communication skillsAbility to speak clearly and have patients understand language without misinterpretation or confusionProfessional maturity, appearance and demeanor requiredAbility to work independently and handle multiple tasks simultaneouslyStrong organization skillsPhysical Demands and Work Environment (per ADA guidelines):Physical Activity: Talking, Hearing.Physical requirements: Sedentary work. Involves sitting most of the time.The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.