Technical Implementation Specialist

All Jobs > Technical Implementation SpecialistThe Technical Implementation Specialist (also known as Migration Specialist) owns technical accuracy and configuration for customer implementations. This specialized role focuses on census accuracy, eligibility rules, platform configuration, and technical setup - enabling Account Managers to focus on relationship management.Primary ResponsibilitiesLead technical implementation coordination including HRIS integration and platform configurationExecute data migration from legacy systems to SureCo platformManage technical setup and configuration for new and existing customersCoordinate with Product/Engineering teams on technical requirementsProvide technical discrepancy analysis and resolutionCensus & Eligibility ManagementOwn census processing and data integrityEnsure eligibility rule accuracy and proper configurationValidate employee data accuracy and completenessPartner with HRIS team on census management and troubleshootingIdentify and resolve census-related discrepanciesTechnical Reporting & ValidationGenerate and validate technical reports for customers and internal teamsPerform data quality audits and validation checksDocument technical configurations and processesSupport ongoing census maintenance and updatesTraining & EducationDeliver training and education to customer HR teams on platform usageProvide broker education and enablement on technical featuresCreate and maintain technical documentation and guidesSupport customers with technical questions and platform navigationKey Performance IndicatorsCensus and Eligibility Accuracy: = 99.5% (Primary focus)Data Migration Accuracy: = 99.5%Onboarding Time: = 60 days for technical implementationSales Acumen: Demonstrated ability to consult with clients on technical mattersWhat This Role OwnsEligibility accuracyTechnical reporting / validationHRIS integration coordinationWhat This Role Does NOT OwnCustomer relationship ownershipLeading onboarding (now owned by Account Management)Required QualificationsEducation & ExperienceBachelor's degree in Information Systems, Business, or related field (or equivalent experience)2-4 years of experience in technical implementation, data migration, or systems configurationExperience with HRIS systems (Workday, ADP, BambooHR, etc.) preferredBenefits administration or healthcare technology experience a plusTechnical Aptitude: Strong understanding of systems, data structures, and integrationsAttention to Detail: Meticulous approach to data accuracy and validationProblem Solving: Ability to diagnose and resolve technical issuesCommunication: Can translate technical concepts for non-technical audiencesDocumentation: Strong technical writing and documentation skillsTraining Delivery: Comfortable teaching and enabling usersTechnical SkillsAdvanced Excel/Google Sheets skills (VLOOKUP, pivot tables, data manipulation)Experience with HRIS platforms and APIsUnderstanding of data integration conceptsFamiliarity with eligibility rules and benefits administrationSQL knowledge a plusSuccess ProfileYou Will Thrive If You:Love working with data and ensuring accuracyEnjoy solving technical puzzles and configuration challengesTake pride in clean, well-documented processesAre comfortable learning new systems and platformsCan balance speed with precisionAppreciate the specialization of technical workPrimary Failure Risks to AvoidSilent Data Errors: Missing data quality issues that surface laterMisclassified Eligibility: Incorrect rules causing enrollment problemsPoor Documentation: Inadequate record-keeping of technical decisionsRole Design PhilosophySpecialization Track: This is a specialized technical role with career progressionScalable Support Function: Designed to scale efficiently as customer base growsCareer Progression Pathway: Not strictly transitional - offers growth within specializationCompensationThis is a 100% remote position (aligned with US Pacific Time) with an annual salary of $70,000 plus experience.Anticipated start date: Week of June 1, 2026Our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business needs.Join us at SureCo and be a part of a team that is making a difference in the healthcare industry. Your dedication and expertise will help us continue to provide exceptional service and innovative solutions for our customers.J-18808-Ljbffr