Practice Senior Manager (Customer Practice - B2B Commercial Excellence)

Description & RequirementsWHAT MAKES US A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.WHO YOU'LL WORK WITHYou'll work with Bain's Customer Practice, which is responsible for defining the intellectual property, marketing, and commercialization of Bain's approach to Customer strategy, transformation, and operations, including Marketing, Customer Experience and B2B Commercial Excellence Solutions. This role is part of the B2B Commercial Excellence solution which focuses on B2B organic growth: everything from go-to-market strategy and design, to sales and marketing execution, to post-sale success.WHERE YOU'LL FIT WITHIN THE TEAMThe Practice Senior Manager will be responsible for product management of the flagship Growth-led Transformation product. The role will be responsibility for product strategy, innovation, and commercialization for the Growth-Led-Transformation portfolio. This is a strategic, high visibility role focused on advancing our IP, embedding AI and digital capabilities, and ensuring strong market impact.WHAT YOU'LL DOProduct Full Potential StrategyManage evergreen development of product's Full Potential plan informed by competitive positioning, market disruption, and evolving customer needsOwn and evolve the Growth Led Transformation 3-year product roadmap, embedding AI into diagnostics, tools, and delivery assetsServe as central owner for the solution backlog, prioritizing and activatingCustomer-centric persistent solution innovationDesign, build, and implement the future-state Growth-led Transformation product informed by customer pull: including a compelling CEO hook, accompanying materials and collateral, and enablement material for commercialization and deliveryAct as Product Manager for the technical build-out of a Tech and Data platform to support diagnostic delivery and drive workflow automationMonitor product health, pipeline, and win/loss feedback to inform strategy, designing and implementing effective feedback loops with case delivery teamsClient and case team advisory and support* Advise case teams and clients on case delivery including occasional on the ground support, demonstrating deep expertise on solution spikes; provide guidance on IRIS content and structure* Train and upskill affiliates and Bain community on product innovation/developmentsTeam leadership and orchestrationBuild out a team of Partners with clear missions serving the major needs of Growth Led Transformation full potentialCentral orchestrator across Bain ecosystem, integrating Vector, Expert Client Delivery, Bain Academy, partnerships, etc. into product design and delivery in appropriately priced SKUsApprentice Knowledge team, guiding prioritizing of Knowledge capture efforts and providing context on how codification efforts fit into overall solutionManage a set of Bain Capability Network teams supporting in particular diagnostics and benchmarking modulesPartner with Marketing team on Solution Marketing plan, and execution along with PartnersABOUT YOURequired* 8-10+ years professional services or relevant experience + undergrad OR 6-7+ years with MBA/Master'sPreferredConsulting experience at the Senior Manager levelExperience or strong interest in the industry/capability of the PracticeStrong performance("strong impact/contribution" rating with an "upward" trajectory or higher)Experience across relevant topics such as:B2B go-to-market strategy, marketing, sales, product management, customer success, ideally from prior consulting or industry experienceKnowledge, Skills, and AbilitiesDemonstrated track record of ownership over a complex area of work (or complex portfolio) requiring limited supervisionAble to set the direction and frame priorities and confident to suggest changes in direction when neededDemonstrated ability to support multiple 'priority' pieces of work simultaneously, actively re-prioritizing in real time to maximize impact while managing time and effort on the highest priority projects; can set expectations with stakeholders; understands and anticipates stake holder needs and knows when to bring in additional supportMindset of continuous improvement, proactively challenging status quoCan drive meetings with key stakeholders with good results and is trusted to manage substantial, complex portions of calls and meetingsEmerging track record of successfully running and navigating meetings with senior stakeholders with different viewpointsKnown to be a team player who inspires and apprentices with a growth mindset