Behavioral Health Sr Clinical Admin Nurse RN

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. The Senior Clinical Administrative Nurse is an outreach‐intensive role in which the nurse spends approximately 90% of the workday on the phone attempting engagement with membership. Using clinical expertise, the nurse conducts structured outreach to engage members, assess needs, and introduce available clinical services in support of organizational engagement goals.In addition to outbound outreach, the role supports members and their covered families with health care system navigation and care coordination. Acting as a clinical liaison, the nurse collaborates with members, caregivers, medical providers, and internal and external clinical teams to facilitate coordinated, efficient care using a clinically informed and operationally driven approach.Success in this role requires comfort spending most of the workday on the phone, sustained outbound calling, efficiency in member engagement, and the ability to balance clinical assessment with operational productivity expectations.Candidate must be willing to work weekdays 11:00 am - 8:00 PM CST, including Saturdays 8:00 am - 5:00 PM CST.You'll enjoy the flexibility to work remotely * from anywhere within the U.Provide members with tools and educational support to navigate the health care system and manage health concerns effectively and cost efficientlyEducate and guide members regarding behavioral health and substance use disorder (BHSUD) servicesProvide ER steerage and education on appropriate emergency department utilization and alternative levels of careConduct outreach to members to provide pre admission counselingConduct outreach to members and caregivers to support discharge planningTrack all activities and maintain complete documentation to support customer reportingcollaborate in evaluating available services and coordinate required medical care and community referralsComply with all policies, procedures, and documentation standards across applicable systems, tracking mechanisms, and databasesYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Current and unrestricted RN compact license~ 2+ years of acute nursing experience~2+ years of behavioral health nursing experience~2+ years of case management experience~ Basic computer proficiency (i.e. Proven ability to function independently and responsibly with minimal supervisionBachelor's degree in nursing~ 2+ years managed care experience~ Critical care, pediatric, med-surg and/or telemetry experience~ Telecommute experienceExcellent customer service orientationProven team player and team building skillsAll employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace.