Dedicated Rep

Customer Service At ADP Unlock your career potential: Customer service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace. Dedicated Client Service Representative ADP is hiring a Dedicated Client Service Representative. In this position, you'll provide consultative support to an assigned client base. Combining a passion for service and discovering innovative solutions, you will help customers get the most value from our products. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility. Responsibilities Serve as a Benefits & Talent subject matter expert in handling routine client requests Develop and leverage a broad understanding of ADP products in support of client needs Provide consultation and help answer non-technical questions supporting less-experienced specialists on the team Mentor less-experienced specialists on the team Qualifications Required 3+ years of previous experience Solid knowledge of ADP Benefits modules (knowledge of Talent modules also preferred) High school diploma Preference Will Be Given To Candidates Who Have The Following: Bachelor's degree Strong client relationship and interpersonal skills Ability to troubleshoot and resolve customer complaints Ability to demonstrate learning agility Ability to learn and apply basic concepts in new situations Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner Ability to collaborate and work in a team environment as well as work independently and make sound decisions