Senior/Staff/Principal Product Manager (ACF)

About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We're at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we'd love for you to join our growing team of public interest technologists. The work we do matters. About the job At Skylight, product managers are responsible for strategy, planning, execution, stakeholder management, and team health. Product managers partner with researchers, designers, engineers, client stakeholders, and others to inform their product decisions. At a high level, it's the product manager's job to figure out what to build next and why. In this role, you'll hit the ground running in a fast-moving, cross-functional environment - coordinating immediately with researchers, designers, engineers, and government stakeholders to deliver against an ambitious vision from day one. This role sits at the intersection of product strategy, change management, enablement, and service delivery, and demands someone who can orient quickly, build trust across teams, and ensure new digital capabilities are not only built, but understood, usable, and sustained. What you'll doOwn user adoption as a first-class product outcome, with a clear strategy, roadmap, and measures of successDefine and track adoption success across user groups using readiness, usage, confidence, and support signalsLead onboarding, training, rollout, and UAT readiness to ensure users are prepared for each releaseIdentify risks to adoption early (organizational, operational, technical) and plan mitigationsEstablish feedback loops from training, onboarding, and real-world use to continuously inform product decisionsSupport organizational change and knowledge transfer so adoption capabilities are sustainable beyond the projectLead a cross-functional team of researchers, designers, engineers, and subject matter experts to build and ship high-impact products and servicesTranslate needs from users and government partners into a product strategy, including vision, objectives, measures of success, product roadmap, and product backlogManage the direction, scope, and priorities of the product initiative, building from user research to minimum viable products to scalable solutionsWrite user stories, prioritize stories, and build release plansFacilitate team ceremonies such as planning meetings, stakeholder syncs, and retrospectivesDraw on data and feedback to inform the product strategy and roadmapWork in close partnership with government teams to transfer digital skills and product knowledge throughout the course of the projectCreatively navigate bureaucratic challenges, paving the way for more intuitive processes in the futureCollaborate with government partners to ensure compatibility with existing processes and technologies What we're looking for Minimum qualificationsHas demonstrated experience leading product development from concept through launch for net-new digital tools, navigating ambiguity, defining scope, and building alignment across cross-functional stakeholders in resource-constrained environmentsExperience with participatory research processes that centered people with lived experience as active collaborators in product definition, ensuring solutions reflected the real needs and priorities of the communities servedUnderstand lean product principles and how to apply them (e.g., minimum viable product) at various stages of the product life cycle in order to mitigate risk, validate assumptions, and amplify learningCan develop a product strategy that is informed by an understanding of the problem to be solved, prioritizes outcomes over feature sets, and establishes the direction of the product over time (e.g., product roadmap), including success criteriaAbility to execute the product strategy by breaking down the product's scope into usable chunks of value that can be realized sooner rather than later, creating and maintaining a prioritized backlog with validated user stories, and facilitating team ceremonies over the course of the product's iterationsUnderstand how to engage in the process of human-centered design in order to better inform product directionAbility to collaborate with folks outside of your discipline, such as researchers, designers, engineers, and others, in order to get things doneAbility to manage clients and stakeholders in a way that builds trust, alignment, and healthy environments for individuals and teamsUnderstand the merits of different software development methodologies (e.g., agile, lean) and how to put them into practiceCommitment to equipping federal teams with documentation, training, and mentoring so improvements last beyond the contractAbility to work effectively in a professional services environmentPassion for improving public outcomes through great government servicesA mindset and work approach that align with Skylight's core values Nice-to-have qualificationsBackground in driving user adoption and enablement, including training, change management, or service designDemonstrated ability to support large, distributed, or operational user populationsHands-on involvement with UAT, usability testing, or readiness assessmentsExperience working with Palantir's Foundry platform.Prior experience working in the civic tech spaceExperience working in a remote-team environment Don't meet every qualification but think you can do the job? We'd still love to hear from you. If you're excited about the role, apply. We consider candidates with a range of backgrounds and experiences. Other requirementsAll work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.You must be legally authorized to work in the U.S. now and in the future without sponsorship.As a government contractor, you may be required to obtain a public trust or security clearance.You may be required to complete a company background check successfully.Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This role is on-site in Washington, DC, five days per week. A relocation incentive of up to $10,000 is available. Care package Salary We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Product Manager at Skylight, the current salary ranges are as follows:Associate Product Manager: $90,000-$125,000Product Manager I: $120,000-$140,000Product Manager II: $135,000-$160,000Senior Product Manager: $150,000-$185,000Staff Product Manager: $170,000-$203,000Principal Product Manager: $180,000-$230,000 Benefits Your well-being is important to us, so we focus on supporting you in a variety of ways:Medical insurance, dental insurance, vision insuranceShort-term and long-term disability insuranceLife and AD&D insuranceDependent care FSA, healthcare FSA, health savings accountDollar-for-dollar 401(k) match up to 10% of your salary with no vesting periodFlexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidaysUp to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parentsPerformance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock optionsBusiness development / sales bonusesReferral bonusesAnnual $2,000 allowance for professional developmentAnnual $750 allowance for tech-related purchasesAnnual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)Dollar-for-dollar charity donation matching, up to $500 per yearFlexible, remote-friendly work environmentAn environment that empowers you to unleash your superpowers for public good Interview tipsVisit our join page to learn more about how our interview process works.Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.If you'd like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you're authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.