Customer Support Representative (CSR) - Parts & Service

Job TitleIf you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! This position ensures customer satisfaction in both our parts and service departments.BenefitsLow Deductible Medical/Dental/Vision401K and Roth IRA Option Available401K Match & Profit ShareLife/AD&DOnline Continual Education, including John Deere UniversityTuition ReimbursementSponsorship with John Deere Technician ProgramPaid Time OffVolunteer Time OffAsset Investment4Rivers Employee Discount/ ADP LifeMart DiscountsCustomized Career PathCompany SummaryWhen you join 4Rivers Equipment, you're not just getting a job; you're becoming a part of an award-winning John Deere team! With locations spanning from Fort Collins, CO to El Paso, TX, we offer you the chance to grow your career while being part of a fun and team-oriented work environment. Our mission? To improve the lives of our customers, business partners, and employees – because we're more than just colleagues; we're your working partner!Essential DutiesIncrease incremental parts sales.Develop parts and service estimates and quotes as requiredProspect for new customersCoordinate with Parts Manager regarding customers, promotions, product needsMaintain Parts On Site CabinetsSell defined wear parts and promotional productsDeliver Parts when URGENTIncrease incremental labor sales.Coordinate with Service Manager regarding service quotes and customer concernsSell inspection agreementsSell maintenance packagesProspect for new customersSell Extended Warranty and SECURE / PowerGardBuild customer loyalty by promoting and representing the 4Rivers organization.Communicate customer problems via email to the responsible managers for resolution.Complete JDU CSR Certification pathComplete other training as defined by managerDevelop a customer call schedule for the assigned area of responsibilityMake customer calls as scheduledSubmit call reports in a timely mannerMaintain A and B customer machine listsComplete A and B customer product support purchasing profilesMeet product support sales objectivesEducation and QualificationsHigh School Diploma or equivalentProfessional appearance and demeanorStrong industry knowledge / ability to learn the industry quicklyGood communication skillsEnergetic, Sociable and Self-MotivatedAssertive with a positive toneAble to make decisionsGood listenerStrong work ethic4Rivers Equipment is an equal opportunity employer. We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment. If you require any accommodation, please let us know, and we will work with you to meet your needs.For Benefits, Job Description and EEO information, please review attachments.Compensation package includes base salary plus competitive commission structure.