System Administrator

Systems Administrator | HybridWe're hiring on behalf of a Haystack partner!The Role• Serve as the primary point of contact for users, responding to technical issues related to hardware, software, and networks.• Diagnose and resolve technical problems by asking clarifying questions, running diagnostics, and applying problem-solving skills.• Document and log all user interactions and issues accurately within a ticketing system.• Escalate complex or recurring issues to higher-level support teams as needed.• Install and configure software, and contribute to the maintenance of system documentation and FAQs.• Communicate effectively with users, guiding them through system usage and ensuring resolution follow-up.What You'll Need• Bachelor's degree with 5-8 years of relevant experience, or equivalent experience.• Proficiency in Windows operating systems.• Knowledge of Microsoft software applications (Outlook, Teams, OneDrive), and troubleshooting Adobe issues.• Familiarity with EDMS, Active Directory, and SharePoint.• Demonstrated ability to diagnose and resolve technical issues efficiently.• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.• US Citizenship is required to obtain and maintain Public Trust clearance.What's On Offer• A hybrid work arrangement offering flexibility.• The chance to contribute to significant government projects.• A collaborative team environment focused on user satisfaction.• Opportunities for professional development and growth.Apply via Haystack today!