Concierge Healthcare Customer Service

Company DescriptionWe are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.Candidates should have familiarity with New York City and the five boroughs to effectively support customer needs and provide a strong service experience.Job DescriptionRespond to customer inquiries via phone and internal systems in a professional and timely mannerDocument all customer interactions accurately within tracking systemsResearch and resolve inquiries related to accounts, services, eligibility, claims, billing, and general supportStrive to achieve first-contact resolution whenever possibleEscalate complex or sensitive issues appropriately and ensure follow-up and closureAssist customers with account updates and service requestsSupport onboarding and orientation activities for new customersConduct outbound outreach initiatives and follow-up activities as assignedUtilize multiple systems and computer-based resources efficientlyMaintain professionalism and composure when handling escalated interactionsMeet productivity, quality, compliance, and attendance expectations$18/hrQualificationsHigh School Diploma or equivalent requiredMinimum 3 years of experience in a high-volume call center or customer service environmentExperience supporting customers within healthcare, insurance, medical office, or related industries preferredFamiliarity with New York City and the five boroughs requiredStrong verbal and written communication skillsExcellent problem-solving and customer service abilitiesAbility to multitask and navigate multiple systems simultaneouslyAbility to work independently in a remote environmentAdditional InformationDepartment Hours of Operation:8 a.m. to 6 p.m. CST Monday through Friday9 a.m. to 5 p.m. CST SaturdayEEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that allAdministrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.