Guest Services Supervisor - DoubleTree by Hilton Houston Medical Center

At DoubleTree by Hilton Houston Medical Center, we believe every guest interaction matters. We’re looking for an energetic, service-driven Guest Service Supervisor to lead our front office team and deliver memorable hospitality experiences every day.If you thrive in a fast-paced environment, enjoy leading people, and know how to turn great service into unforgettable stays, this opportunity is for you.What will I be doing:Supervise daily guest service and front desk operationsLead, coach, and motivate team members to provide exceptional hospitalityEnsure smooth and efficient guest check-in and check-out experiencesRespond to guest concerns with professionalism, urgency, and careSupport training initiatives and uphold Hilton brand standardsAssist with scheduling, shift coverage, and operational coordinationWork closely with housekeeping and other departments to ensure guest satisfactionHelp maintain high service scores, positive reviews, and operational excellenceWhat we are looking for:Previous hotel, hospitality, or customer service leadership experience preferredStrong communication, leadership, and problem-solving skillsAbility to stay organized and composed in a fast-paced environmentFlexible availability, including weekends and holidaysExperience with Hilton systems or hotel PMS software is a plusA positive attitude and passion for creating exceptional guest experiencesWhy Join our Team:At DoubleTree, hospitality starts with a warm welcome — and that begins with our team members. We offer opportunities for growth, a supportive work environment, and the chance to be part of one of the world’s most recognized hospitality brands.Bring your leadership, personality, and passion for service — and help us create stays guests will remember long after checkout.Apply today and be part of something exceptional.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!ScheduleFull-timeBrandDoubletree by HiltonJobGuest Services, Operations, and Front Office