Call Center representative

Position OverviewThe Call Center Representative handles inbound and outbound calls, providing customer support and ensuring efficient service.Key ResponsibilitiesAnswer incoming calls and respond to customer inquiriesMake outbound calls for follow-ups or outreachProvide accurate information about products or servicesResolve customer concerns or escalate issues when necessaryDocument customer interactions in the systemMeet performance and service standardsQualificationsStrong verbal communication and active listening skillsCustomer-focused mindset and problem-solving abilitiesAbility to remain calm under pressureBasic computer and data entry skillsStrong organizational and multitasking abilitiesTeam-oriented and reliableJob Posted by ApplicantPro