Level 2 Technical Support
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Job Title: Technical Support Location: New Jersey Duration: 6 - 12 Months Contract Job Description: JD USEReady is seeking for a Level II Support: Escalated technical diagnostics, advanced hardware/software support, and infrastructure assistance. Qualification: Level II Support: Advanced Technical & Infrastructure Support OS Knowledge: Troubleshooting the Windows, system logs (Event Viewer), and advanced macOS terminal commands. Infrastructure & Networking: Understanding VLANs, routing protocols, and managing network hardware like switches and access points. Server Administration: Basic experience with Windows Server (Group Policy, DNS management) and basic Linux administration. Virtualization: Familiarity with managing virtual machines in environments like VMware, Hyper-V, or cloud instances. Root Cause Analysis (RCA): The ability to look past a "fix" to find out why a problem keeps happening across the network. Project Management: Managing small-scale upgrades or deployments without constant supervision. Knowledge Transfer: Writing technical guides and "Knowledge Base" articles for Level I techs to follow. Hardware Lifecycle: Hardware troubleshooting. Software Management: Installation, configuration, and routine updates of enterprise applications. Project Support: Advanced technical assistance for site-wide deployments. Vimal Charan https://www.useready.com/ Phone: 212-400-3798 | Mob: 646-561-6839 Email:vimalc@useready.com