Field Support Technician (NYC)

Job Title: Field Technical RepresentativeLocation: New York CitySalary: $60,000-$75,000Our client is a specialized manufacturer of electronic components for the elevator industry, delivering high-quality, integrated hardware and software solutions across North America.This is a hands-on, field-based role where you will serve as the primary technical presence in New York City. You’ll work closely with installers, field operations, and R&D to diagnose and resolve hardware, software, and networking issues on-site. This role is ideal for someone who enjoys working independently and taking ownership of technical challenges in the field.RequirementsElectrical Licensing: EDM “T” License or equivalent required; EDM “D” License is an assetLocation: Must reside within the five boroughs of NYCExperience: 1–2 years of hands-on field service experience in a customer-facing roleTechnical Skills: Strong troubleshooting across hardware, software, and electronicsElectrical Knowledge: Proficient with multimeters and safe handling of AC/DC systemsNetworking: Experience with routers, switches, firewalls, DHCP, static IPs, DNS, TCP/UDPDiagnostics: Ability to interpret logs, error codes, and system behaviorTechnical Literacy: Able to read wiring diagrams and schematics; elevator systems experience is an assetHardware: Experience with firmware updates, board swaps, and basic recovery proceduresMobility: Valid driver’s license, reliable vehicle, and ~20% travel requiredWork Style: Self-sufficient, responsive, and comfortable working independentlyCompliance: Must pass background checks (credit and criminal)Communication: Strong interpersonal and customer-facing skillsResponsibilitiesProvide on-site technical support for hardware, software, and connectivity issuesConduct site surveys and validate installation requirementsTroubleshoot networking issues, including routers and switchesPerform hardware replacements, firmware updates, and system recoverySupport field teams with technical guidance and issue resolutionCollaborate with internal teams, including R&D, to resolve field issuesBuild strong relationships with mechanics, installers, and field stakeholdersPrepare for site visits with pre-diagnosis and clear troubleshooting plansVerify full system functionality before closing service visitsDocument field findings and produce clear, actionable reportsEscalate critical issues within 24 hours and provide ongoing field insightsThis role is approximately 70% field support, 25% site surveys, and 5% reporting. It offers a high level of autonomy while remaining closely connected to internal technical teams.Posted By: Jon Szynalski