Collection/Billing Specialist

Job Overview The Collection/Billing Specialist is responsible for managing an assigned account portfolio to ensure timely collection of past due amounts, assist in resolution of billing, and customer issues while minimizing bad debts. This will be accomplished through direct contact with customers on past due amounts while providing the highest level of customer service. Primary Responsibilities Maintain strong internal and external customer relations. Achieve daily call volume goals Identify and negotiate payment arrangements on past due balances within collection guidelines and laws. Provide updates by identifying any issues impacting collections, reason for being past due and action being taken to collect or resolve a dispute Offer solutions to customers who are having problems and collection objections. Basic Qualifications 1-3 years of collections/credit experience Experience in handling a large volume small dollar portfolio with outbound call goals. Must be detail oriented and highly organized PC and MS Office Proficiency (Excel / Word / Outlook) Efficient time management in order to handle multiple projects simultaneously including prioritizing, organizing and planning effectively to meet all deadlines Ability to function effectively both independently and as a member of a team Self-motivated, with a proven ability to learn quickly and work effectively in a fast-paced work environment Strong customer service skills Experience with Global Edge or other ERP software preferred Benefits Medical, dental, vision, life and disability insurance 401K program and 401k match PTO and sick time. Casual work environment About Total Mechanical Service Total Mechanical Service is an integrity driven company recognized for service excellence in commercial cooking, refrigeration, HVAC, ware-washing, beverage and ice machine repair and maintenance. Since 2006 we have been providing service for customers throughout Central and Southern Illinois, Indiana and Missouri. We are driven by our core values of, Safety, Integrity, Courage, Innovation, and Passion. Let us know if you want to be part of our team! To learn more, please visit us at: http://www.tmshvac.com/ Total Mechanical Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Completion of a satisfactory background check and drug screen is required. Must be at least 18 yrs of age